Project Coordinator, Internal Relations

Our Billing Co. is seeking a Project Coordinator, Internal Relations to join our team!

The Project Coordinator, Internal Relations serves as a critical connector across our company and their clients. This role focuses on building strong internal partnerships, translating operational needs into actionable improvement initiatives, and ensuring alignment between frontline teams and strategic priorities.

This role emphasizes relationship management, operational insight, and change adoption—ensuring that process improvement efforts are not only delivered but embraced and sustained across the revenue cycle.

Essential Functions

Role Specific Functions:

• Facilitate structured intake of operational challenges, requests, and improvement opportunities
• Partner with leadership to prioritize initiatives based on impact, effort, and strategic alignment
• Translate business needs into clearly defined project scopes, goals, and success metrics
• Coordinate initiative tracking, timelines, and dependencies across multiple work streams
• Serve as a change champion to support rollout of new workflows, system updates, and process improvements
• Identify barriers to adoption and proactively address resistance through engagement and communication
• Support development and execution of communication plans, training coordination, and reinforcement strategies
• Monitor post-implementation adoption and escalate gaps
• Coordinate across IT (Epic), Compliance, Finance, and Training to ensure cohesive execution
• Bridge communication between technical teams and operational users
• Ensure initiatives reflect both system capabilities and real-world workflow needs
• Additional duties as needed
  
  

Education

Minimum/Preferred Qualifications:

• Bachelor’s degree in Healthcare Administration, Business, or related field (or equivalent experience)
  
  

Work Experience

• 3–5 years in healthcare revenue cycle, operations, or process improvement
• 1-3 years in relationship management, project coordination, stakeholder engagement, or internal consulting
• Demonstrated experience working cross-functionally with operational leaders
  
  

Knowledge, Skills And Abilities

Core Competencies

• Relationship Building & Influence: Ability to establish credibility and trust across all levels
• Operational Acumen: Deep understanding of end-to-end revenue cycle workflows
• Translational Thinking: Ability to convert operational problems into structured improvement efforts
• Change Agility: Skilled at navigating resistance and driving adoption
• Communication: Clear, concise, and audience-specific messaging
  
  

Preferred Qualifications

• Ownership Mentality: Proactively identifies gaps and drives resolution
• Experience with Epic Revenue Cycle modules (Resolute, Cadence, Prelude)
• Exposure to Process Excellence methodologies (Lean, Six Sigma, Kaizen) Experience supporting or driving change management effort
  
  

This is a hybrid position and may require travel for meetings or training sessions.

Our Billing Co. offers a competitive benefits package!

Pay Range: $27 to $35 per hour

Individual annual salaries/hourly rates will be set within job's compensation range, and will be determined by considering factors including, but not limited to market data, education, experience, qualifications, and expertise of the individual and internal equity considerations.

JOB CODE: 1000112