Retail Operations Coordiantor

Position Overview
This role supports operational program management with a focus on vendor oversight, data management, and customer-facing service standards. The position partners cross-functionally to ensure program compliance, cost efficiency, and consistent execution across locations.

Key Responsibilities

• Track and audit vendor compliance with contractual agreements, including service levels, reporting requirements, timelines, and financial accountability measures
• Participate in vendor and stakeholder meetings as needed to support program alignment and performance
• Maintain and update internal collaboration platforms (e.g., SharePoint, Microsoft Teams), ensuring documentation is accurate, current, and accessible
• Manage centralized communication channels, including shared inboxes, and respond to inquiries in a timely and professional manner
• Oversee survey distribution and results, analyze feedback, and communicate insights to stakeholders and vendors
• Prepare and distribute communications such as reports, updates, and summaries for leadership and cross-functional partners
• Monitor billing cycles and financial workflows using procurement and invoicing systems; compile and organize data for reporting purposes
• Develop periodic financial summaries and performance updates for internal stakeholders
• Identify potential issues proactively and communicate with appropriate partners to mitigate operational impact
• Create, maintain, and distribute recurring reports and updates to leadership
• Perform additional duties as assigned

Qualifications

• Bachelor's degree in Business or a related field, or equivalent experience
• 1-3 years of experience in operations, program coordination, or vendor management preferred
• Basic understanding of facility services, maintenance programs, or operational support functions preferred

Skills & Competencies

• Highly organized with strong attention to detail
• Strong problem-solving skills with the ability to analyze data and identify solutions
• Resourceful and proactive in identifying risks and resolving issues
• Ability to apply basic mathematical concepts such as percentages, ratios, and proportions in practical scenarios
• Proficiency in Microsoft Office tools (Excel, Word, PowerPoint, and Project or similar tools)
• Strong written and verbal communication skills, with the ability to tailor messaging to different audiences
• Effective listening skills and a service-oriented mindset
• Ability to communicate clearly and provide timely, accurate information across teams and external partners
• Demonstrates urgency, accountability, and a proactive approach to work
• Comfortable learning new systems, tools, and operational processes

Work Environment

• Hybrid work environment with a mix of in-office and remote work
• Fast-paced, deadline-driven environment requiring strong communication and time management
• Regular use of standard business technology, including laptops and mobile devices, to maintain consistent communication