What are the responsibilities and job description for the Customer Service Representative position at Otter Tail Power Company?
Customer Service Representative
Grade 5
We’re looking for Customer Service Representatives in our Bemidji, Devils Lake, Fergus Falls, Jamestown, or Milbank offices. In this role, you’ll be one of the first points of contact for our customers, helping answer questions, resolve concerns, and support service needs while making sure customer information is handled professionally and with attention to detail.
This position requires complete, accurate, and timely customer service, so strong critical thinking, organization, and written and verbal communication skills are essential. Familiarity with Microsoft products and the ability to learn and use multiple systems is important, and experience in customer service, accounting, and marketing would be beneficial. You’ll be a good fit if you enjoy helping people, solving problems, learning new systems, and being part of a team that supports customers every day.
This position will report to a Customer Service Manager.
We believe employment is a partnership and we expect excellence from our talented employees. To support our employees and help drive their career experience and goals, we offer:
- A competitive wage & benefit package.
- The expected base compensation for this role is $45,000 – $59,000 annually. Actual base compensation within the identified range will vary based on factors relevant to the position.
- Incentive plans
- Employee Stock Ownership options
- Retirement Savings Fund with employer match
- Health, disability and life insurance plan options
- Training and development opportunities, including education reimbursement.
- Career development with opportunities to participate in various leadership development programs, an online leadership course catalog, mentorship from company leaders, and more!
- Mental health support from the experts at SupportLinc as well as competitive vacation and sick leave to ensure employees are at their best when they’re working.
To apply, visit our careers page at www.otpco.com. Applications accepted through August 14, 2026
This role is not eligible for visa sponsorship at this time.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Salary : $45,000 - $59,000