What are the responsibilities and job description for the Customer Service Representative position at Luther Collision & Glass Fargo?
This is an excellent opportunity for the right candidate to learn and grow alongside us. We offer all the training and tools you need to become successful in your role.
Role Overview
• Serve as the first point of contact for customers throughout the repair process
• Provide clear communication, accurate information, and a positive experience
• Coordinate between customers, technicians, estimators, insurance partners, and vendors
• Maintain organized documentation and ensure timely updates
• Gather essential information (vehicle details, accident info, insurance claim number, contact info)
• Schedule estimates
• Explain the collision center’s process and timelines
• Prepare customer files and ensure all documents are complete
• Alert customer when vehicle is done
• Collect payment and handle deductible transactions
• Ensure customer satisfaction and request feedback or reviews
• Clear verbal and written communication
• Active listening and empathy
• Multitasking in a fast-paced environment
• Accurate data entry
• Time management and follow-through
• Basic understanding of collision repair terminology
• Ability to de-escalate frustrated customers
• Commitment to transparency and trust-building
Qualifications:
- High School diploma or GED
- Education or experience equivalent to a high school diploma
- Excellent communication skills
- Good written communication skills
- Detail oriented and able to multi-task in a busy work environment
Benefits Include:
- Medical and prescription coverage
- Dental, vision, long-term and short-term disability, supplemental life insurance.
- Paid time off.
- Basic Life Insurance, 401K with company match
- Opportunities for career advancement
- Discounts on vehicle purchases, service and parts
- Tuition Reimbursement
Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.