Customer Relations Representative

The Ottawa Dental Laboratory, founded in 1937, is a family owned and operated business located in Ottawa, IL, and is seeking candidates for the position of Full-Time Customer Relations Representative at our Ottawa, IL location.

Primary Responsibilities:

• Represent the dental lab as a liaison between the customer and production team
• Interact with customers via telephone; inbound & outbound
• Facilitate customer interaction tracking via CRM
• Assist production management with workflow pertaining to customer needs (i.e.: due dates, outstanding technical items relevant to cases, on-hold case status, work capacity, etc.)
• Participate in case planning activities as needed
• Contribute to synergies amongst the ODL production team, sales & marketing team, shipping & receiving team, and customers

Knowledge, Skills & Abilities:

• A strong background and experience in customer service
• Strong communication skills; proactive, timely, effective (both written and oral)
• Proficient in Microsoft Word/Excel, Power Point and other supporting software tools
• Willingness and eagerness to learn
• Positive team player & attitude

Schedule: Monday through Friday; 8:30am-5:00pm

We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. IMPORTANT: If the Government cannot confirm that you are authorized to work, we are required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

Job Type: Full-time

Pay: $16.90 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Salary : $17