What are the responsibilities and job description for the Customer Relations Representative - State Farm Agent Team Member position at Aaron Freitag - State Farm Agent?
Benefits:
- Competitive Hourly Pay
- Bonus based on performance
- Opportunity for advancement
- Training & development
- Company parties
Part-Time Customer Service Representative (CSR)
Aaron Freitag State Farm Insurance & Financial Services Agency
Peoria, Illinois
Peoria, Illinois
Position Overview
The Aaron Freitag State Farm Agency is seeking a dependable, detail-oriented, and customer-focused Part-Time Customer Service Representative (CSR) to support our growing team. This role plays a critical part in delivering exceptional service to our clients by assisting with policy servicing, billing support, and relationship management.
This is an in-office position designed for someone who thrives in a fast-paced, team-oriented environment and takes pride in helping others.
Key Responsibilities
- Provide prompt, professional, and friendly service to customers via phone, email, and in-person interactions
- Assist clients with policy changes, billing questions, and general account servicing
- Process endorsements, payments, and document updates accurately
- Support the sales team by identifying cross-sell and coverage opportunities
- Follow up with customers on outstanding items or service needs
- Maintain accurate and organized client records within agency systems
- Help ensure a smooth and efficient daily office operation
What Success Looks Like
- High attention to detail with minimal errors
- Strong responsiveness and follow-through with customers
- Positive client experiences that strengthen long-term relationships
- Ability to multitask while maintaining professionalism and accuracy
- Contribution to a high-performance, team-first environment
Qualifications
- Strong communication and interpersonal skills
- Organized, dependable, and detail-oriented
- Ability to handle multiple tasks and prioritize effectively
- Comfortable working in a structured, fast-paced office environment
- Previous customer service experience preferred (insurance experience is a plus)
- Willingness to obtain an insurance license (if not already licensed)
Schedule
- Starting at 20 hours per week
- In-office position
Compensation & Growth
- Hourly pay (based on experience)
- Opportunities for performance-based bonuses
- Clear path to grow into a full-time role within the agency
Why Join Our Team
At Aaron Freitag State Farm, we operate with a culture built on being humble, hungry, and smart. We are committed to:
- Being our clients’ best friend on their worst day
- Building meaningful relationships within our community
- Creating opportunities for personal and professional growth
Salary : $15 - $20