What are the responsibilities and job description for the Mental Health Case Manager (Community Navigator) position at Ottawa County?
- Responds to service requests for assistance.
- Provides follow-up contact to individuals who have had recent contact with the emergency department or who have been discharged from inpatient care, checking their well-being and connecting them to mental health services and resources.
- Processes service and referral requests for mental health services from community providers.
- Assists callers with getting connected with community resources and services.
- Provides information to callers about Community Mental Health services and community treatment services.
- Facilitates access to services by assisting with scheduling appointments, finding transportation options, and help problem solve obstacles to treatment.
- Provides case management as needed.
- Conducts face to face and phone interviews.
- Conducts other duties as assigned.
- Excellent organizational and time management skills.
- Excellent customer service skills.
- Good working knowledge of community resources.
- Ability to assess risk of harm.
- Good working knowledge of the principles and practices of medical record documentation and medical records management. Ability to provide timely clinical notes.
- Understands and can apply a collaborative approach to both intra-agency and interagency relationships.
Must be able to perform essential job functions with or without reasonable accommodations, including, but not limited to, visual and/or audio logical appliances, and devices to increase mobility.
Working Conditions:
Work is performed in an office/clinical environment.
Ottawa County is an Equal Opportunity Employer.
Salary : $28 - $36