What are the responsibilities and job description for the Desktop Support position at otomasheen?
Hello ,
We have an urgent job opportunity for Desktop Support role. Please let me know if you or someone you may know be interested in this opportunity.
Desktop Support
Web Interview
Long term Duration
Whippany, NJ
JD: Field Services
· Requirements/Qualifications: Prefer 3-5 years IT experience, including technical training
· Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications Experience with imaging windows 10 OS.
· Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet) Networked printer experience (queue creation, server maintenance, etc.)
· Experience in using PC-based word processing, presentation, and e-mail software preferred
· Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
· Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
· Outstanding customer service and interpersonal skills
· Excellent organizational skills and ability to prioritize tasks among many competing requests
· Experience working in or supporting a call center or help desk environment MCP and or A Certifications Aptitude for learning
· Excellent oral and written communication skills
(1.) To provide support for on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
(5.) To ensure positive customer experience.
Job Type: Full-time
Salary: $15.66 - $24.88 per hour
Schedule:
- Day shift
Ability to commute/relocate:
- Whippany, NJ 07981: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer support: 1 year (Preferred)
- os: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: One location
Salary : $16 - $25