What are the responsibilities and job description for the Service Coordinator position at OTC Industrial Technologies?
Ready to turn your skills into a career you love? At OTC, being a Service Coordinator means more than providing support—it's about growing, earning, and building your future. Whether you're just starting out or bringing years of experience, if you're hardworking and eager to learn, we want you on our team.
What You'll Do
What You'll Do
- Work on Service Order updates and scheduling/completion of orders through the shop
- Present and maintain knowledge of all aspects and options available within our ERP and apply it accordingly to each entry
- Adjust and follow through on customer inquiries regarding service orders
- Identify and escalate risks related to parts, capacity, or scheduling conflicts
- Maintain accurate documentation from job initiation through completion
- Partner with purchasing, sales, and shop leadership to synchronize priorities
- Maintain a safe and clean work environment, complying with company and industry safety regulations.
- Associate Degree or equivalent from two-year College or technical school; or High School Diploma with two (2) years related experience.
- Basic computer proficiency required, including Microsoft Word and Excel for documentation, data entry, and inspection reporting.
- Understanding of machining, assembly, or repair sequencing is a plus
- Detail-oriented, safety-conscious, dependable, and able to follow written and verbal instructions.
- Ability to manage multiple jobs and shifting priorities
- Ability to work effectively as part of a team in a repair shop environment.
- Comprehensive Benefits:Our benefits package includes medical, dental, and vision care coverage, short-and long-term disability coverage, and life insurance. We also offer a wellness discount and a stipend for safety shoes & glasses.
- Financial Security:We provide a 401(k) savings plan with an employer match of 50% on the dollar up to 6%, robust referral bonuses, and relocation assistance.
- Work-Life Balance:Enjoy paid time off (PTO) and tuition assistance to support your career growth and personal life.
- Career Growth Opportunities:At OTC Industrial Technologies, we believe in investing in our employees' development. We offer various training programs and career advancement opportunities to help you reach your full potential.