Information Technology Field Technician

Level 2 Field Support & IT Helpdesk Technician

Location: Ontario, CA (Hybrid – Field & Office-Based)

Employment Type: Full-Time(Contract to Hire)

Overview

We are seeking a customer-focused Level 2 Field Support & IT Helpdesk Technician to deliver advanced technical support to end users across multiple client locations. This role blends hands-on field support (approximately 60%) with Level 2 helpdesk responsibilities, offering a dynamic environment for someone who enjoys both on-site troubleshooting and remote support.

You will primarily support locations across Ontario, Riverside, and San Bernardino, with occasional travel to Los Angeles or San Diego as needed. When not in the field, you’ll work from our Ontario Mills office, assisting with helpdesk operations.

Key Responsibilities

Field Support (Approx. 60%)

• Travel to client sites to provide on-site IT support
• Perform laptop imaging, workstation setup, and hardware installations
• Diagnose and resolve hardware, software, and connectivity issues
• Support printers, peripherals, and end-user devices

Helpdesk Support (Level 2)

• Respond to tickets via phone, email, and ticketing system
• Troubleshoot and resolve escalated technical issues efficiently
• Provide advanced support for Windows 10/11, Microsoft Office, and business applications
• Support Microsoft Teams and Office 365 environments
• Manage user accounts, permissions, and password resets via Active Directory
• Assist with basic network troubleshooting (connectivity, device communication, printing)

General Responsibilities

• Document issues, resolutions, and processes accurately in the ticketing system
• Deliver a high level of customer service with a professional and friendly approach
• Collaborate with internal teams to ensure timely issue resolution

Qualifications

• Prior experience in Helpdesk or Technical Support (Level 2 preferred)
• Strong troubleshooting skills across hardware, software, and applications
• Working knowledge of:
• Windows 10/11
• Microsoft Office / Office 365
• Active Directory
• Microsoft Teams
• Understanding of basic networking concepts (connectivity, printers, device configuration)
• Excellent communication and customer service skills
• Ability to work independently and manage time effectively in a hybrid role

Preferred Attributes

• Outgoing, approachable, and customer-first mindset
• Strong multitasking and prioritization skills
• Adaptable in a fast-paced, ever-changing environment
• Positive attitude with a proactive, problem-solving approach

Why Join Us?

• Variety in your day with both field and desk-based work
• Opportunity to grow your technical skillset across multiple environments
• Collaborative and supportive team culture
• Exposure to diverse technologies and client environments

If you enjoy hands-on IT support, solving complex problems, and delivering excellent user experiences, we’d love to hear from you!