Administrative and Customer Service Coordinator

Administrative and Customer Service CoordinatorOso Pest Control – San Clemente, CAFull-Time | $20 – $26/hour Bonus Opportunities

7 am - 2 pm M-F 9 am-1 pm Sat

About Us

Oso Pest Control, a growing local company, provides reliable residential and commercial pest control throughout South Orange County, known for fast response, clear communication, and strong customer relationships.

We seek an organized, friendly, and detail-oriented individual to be the primary customer contact and ensure smooth operations.

Position Overview

This role combines customer service administrative support. You’ll be answering calls, scheduling services, supporting our technicians, and ensuring customers have a smooth, professional experience from start to finish.

You are the voice of the company and a key part of our growth.

Key Responsibilities

Customer Service

• Answer inbound calls, texts, and emails from customers
• Schedule pest control services and inspections
• Handle customer questions, concerns, and basic troubleshooting
• Follow up with customers after service (reviews, satisfaction checks)
• Provide excellent customer service and a positive experience for each interaction

Scheduling & Dispatch

• Coordinate daily technician routes
• Optimize schedules for efficiency and customer convenience
• Communicate with technicians in real-time

Administrative Tasks

• Enter and update customer information
• Process payments and send invoices
• Maintain organized records and notes

Support Sales & Growth

• Help convert inbound leads into booked appointments
• Identify upsell opportunities (recurring service plans)
• Request and manage online reviews (Google, Yelp)

Qualifications

• 1 year of customer service or admin experience preferred
• Strong phone and communication skills
• Organized, detail-oriented, and able to multitask
• Comfortable using computers, CRM systems, and scheduling software
• Positive attitude and team-player mindset
• Bonus: Experience in pest control, home services, or dispatching

Compensation & Benefits

• $20 – $26/hour (based on experience)
• Performance bonuses (booking rate, reviews, upsells)
• Paid training
• Opportunities for growth into Office Manager or Operations roles
• Supportive, team-oriented work environment

What Success Looks Like in This Role

• Calls are answered quickly and professionally
• Schedule is full and efficiently routed
• Customers leave positive reviews and refer others
• Technicians are supported and informed

How to Apply

Please submit your resume on really or email office@osopest.com

Pay: $20.00 - $26.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Professional development assistance

Work Location: In person

Salary : $20 - $26