Sales Support Coordinator – North America: IQI an OSI Company

Who We Are Looking For

Are you organized, detail-oriented, and eager to grow in your role? Do you enjoy working behind the scenes to make things run smoothly but also shine when communicating directly with customers?

We’re looking for a Sales Support Coordinator who thrives in a fast-paced, customer-facing environment and is ready to build the foundation for future career growth. This role will report to the North American Sales Manager and be a part of the global commercial team.

What will you be doing?

As a Sales Support Coordinator, you’ll be the operational backbone of our sales process. You will:

• Support our sales managers by preparing quotes, updating product and pricing information, transmitting orders, and organizing samples.
• Respond to customer inquiries and participate in calls, acting as backup when sales managers are unavailable.
• Take ownership of small accounts as an inside sales representative, managing communication, orders, and follow-up.
• Liaise with logistics, finance, and procurement teams to ensure smooth operations and top-tier service.
• Use Excel and Hubspot daily to help the team stay organized, informed, and responsive.
• Occasionally attend industry trade shows (travel up to 10%).
  
  

Tasks And Responsibilities

• Managing quotations, special pricing agreements, transmitting orders, and organizing samples
• Checking inventory availability and coordinating with logistics
• Setting up new customers and sending contract confirmations
• Responding to customer inquiries by phone and email across all account types
• Maintaining CRM records and tracking customer preferences
• Participating in customer-facing calls and offering sales manager backup
• Managing a portfolio of small accounts directly on an inside sales basis
• Creating internal reports (e.g., order status, sales KPIs)
• Supporting campaigns, trade show follow-ups, and marketing activities
• Traveling up to 10% for trade shows or related events
  
  

Compensation

A dynamic role with room to grow in a supportive and entrepreneurial environment. We offer:

• Competitive salary - Ideal Range for this role is 70-75K and may go up to 70K.
• 401K program
• Health, dental, and optical benefit package
• Hybrid work schedule flexibility
• Collaboration with talented global colleagues
• A path toward outside sales or other roles as the company expands
  
  

Candidate Profile

1 - 3 years of experience in customer service, internal sales, or admin support

• Strong skills in Microsoft Office, especially Excel
• Experience with Hubspot CRM preferred, Salesforce or other system also a plus
• Based in the greater Stockton, CA area, standard work hours of 7:30 AM– 4:30 PM PST with partial remote work schedule possible
• Associate degree required; bachelor preferred. Exceptionally experienced candidates without a degree will also be considered
• Eager to gain commercial experience and grow in career
  
  

Competencies

Excellent communicator and team player

• Highly organized and detail-focused
• Customer service mindset with problem-solving ability
• Self-motivated and proactive
• Interested in pet food, distribution, or B2B markets
• Growth-oriented and ready to take initiative