What are the responsibilities and job description for the Sales Support Coordinator – North America: IQI an OSI Company position at IQI Warehousing U.S.A.?
Who we are looking for:
Are you organized, detail-oriented, and eager to grow in your role? Do you enjoy working behind the scenes to make things run smoothly but also shine when communicating directly with customers?
We’re looking for a Sales Support Coordinator who thrives in a fast-paced, customer-facing environment and is ready to build the foundation for future career growth. This role will report to the North American Sales Manager and be a part of the global commercial team.
What will you be doing?
As a Sales Support Coordinator, you’ll be the operational backbone of our sales process. You will:
- Support our sales managers by preparing quotes, updating product and pricing information, transmitting orders, and organizing samples.
- Respond to customer inquiries and participate in calls, acting as backup when sales managers are unavailable.
- Take ownership of small accounts as an inside sales representative, managing communication, orders, and follow-up.
- Liaise with logistics, finance, and procurement teams to ensure smooth operations and top-tier service.
- Use Excel and Hubspot daily to help the team stay organized, informed, and responsive.
- Occasionally attend industry trade shows (travel up to 10%).
Tasks and responsibilities
- Managing quotations, special pricing agreements, transmitting orders, and organizing samples
- Checking inventory availability and coordinating with logistics
- Setting up new customers and sending contract confirmations
- Responding to customer inquiries by phone and email across all account types
- Maintaining CRM records and tracking customer preferences
- Participating in customer-facing calls and offering sales manager backup
- Managing a portfolio of small accounts directly on an inside sales basis
- Creating internal reports (e.g., order status, sales KPIs)
- Supporting campaigns, trade show follow-ups, and marketing activities
- Traveling up to 10% for trade shows or related events
Compensation
A dynamic role with room to grow in a supportive and entrepreneurial environment. We offer:
- Competitive salary
- 401K program
- Health, dental, and optical benefit package
- Hybrid work schedule flexibility
- Collaboration with talented global colleagues
- A path toward outside sales or other roles as the company expands
Candidate Profile
1 - 3 years of experience in customer service, internal sales, or admin support
- Strong skills in Microsoft Office, especially Excel
- Experience with Hubspot CRM preferred
- Based in the greater Stockton, CA area, standard work hours of 7:30 AM– 4:30 PM PST with partial remote work schedule possible
- Associate degree required; bachelor preferred. Exceptionally experienced candidates without a degree will also be considered
- Eager to gain commercial experience and grow in career
Competencies
Excellent communicator and team player
- Highly organized and detail-focused
- Customer service mindset with problem-solving ability
- Self-motivated and proactive
- Interested in pet food, distribution, or B2B markets
- Growth-oriented and ready to take initiative
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.