What are the responsibilities and job description for the Technical Incident Manager (TPM) position at OSI Engineering?
Summary:
This role focuses on technical incident management for embedded systems support. The ideal candidate will triage and manage issues across firmware and device driver platforms, working closely with cross-functional teams to investigate, diagnose, and route complex technical incidents.
Key Responsibilities:
Incident Management:
- Triage and manage issues across embedded systems and firmware
- Analyze logs, crash reports, and code to identify root causes
- Route issues to the appropriate cross-functional teams
- Track incidents from discovery to resolution
Technical Investigation:
- Debug embedded systems, firmware, and device drivers
- Read and analyze Python, C, and C code
- Write basic scripts to collect and analyze data
- Identify recurring technical problems through log and pattern analysis
- Take full ownership of issues from start to resolution, including monitoring progress, tracking status, and regularly updating stakeholders.
Cross-Functional Collaboration:
- Work closely with Hardware, Software, OS, Test, and Ops teams
- Communicate findings clearly to technical and non-technical stakeholders
- Support testing strategies for new product development
Qualifications:
- 5–20 years of experience in embedded systems
- Strong knowledge of firmware and device driver technologies
- Skilled in debugging and reading Python, C, and C
- Solid understanding of system logs and crash diagnostics
- Strong organizational and communication skills
- Bonus: Experience with data analysis
Location: Cupertino, CA (Hybrid; Tues-Thurs onsite)
Duration: 6-12 months
Pay Rate Range: $80-$90/hr
Submit resumes to jobs@OSIengineering.com
Salary : $80 - $90