What are the responsibilities and job description for the Director Digital & Unified Communications Technology position at OSF HealthCare?
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Expected pay for this position is $53.71 - $71.16/hour. Actual pay will be determined by experience, skills and internal equity. This is a Salaried position.
Overview
POSITION SUMMARY:
The Director of Digital & Unified Communications Technology provides strategic leadership in a highly matrixed environment to design, implement, optimize, and support digital health and unified communication platforms. This role combines digital implementation, optimization and support to ensure technology solutions and processes drive organizational goals, operational efficiency, and enhanced patient experience. The Director partners with operational, technical, and executive stakeholders to deliver measurable results, strategic innovation, and continuous improvement across digital platforms and unified communication services.
Qualifications
REQUIRED QUALIFICATIONS:
Education:
- Bachelor’s degree in healthcare, business, data analytics, technology, or related field.
Experience:
- 3 years of leadership experience with demonstrated results in digital health, technology implementation or support, data analytics, performance improvement, project management, or related areas.
- 2 years of experience of CCaaS (Contact Center as a Service) technology
Other Skills/ Knowledge:
- Excellent interpersonal and communication skills.
- Solid computer skills, including proficiency with Microsoft software.
- Strong analytical and problem-solving skills, with the ability to be detail oriented.
- Effective in building relationships and achieving results through cross-functional teamwork.
PREFERRED QUALIFICATIONS:
Education:
- Master’s degree in healthcare administration, informatics, business, or related field.
Experience:
- Experience with electronic health records (EHR) and/or digital health technology platforms.
- Background in digital innovation, design thinking, and digital transformation initiatives.
- Demonstrated ability to drive measurable outcomes using data-informed strategies.
Other Skills/ Knowledge:
- Ability to anticipate needs, opportunities, and challenges; take initiative to drive change.
- Ability to utilize data to guide decisions, optimize services, and measure success.
- Skilled in leading change across complex environments with a focus on adoption and sustainability.
OSF HealthCare is an Equal Opportunity Employer.
Salary : $54 - $71