What are the responsibilities and job description for the Account Services Coordinator position at Oscar de la Renta?
Oscar de la Renta is hiring an Account Services Coordinator to join our team. The primary responsibilities are ensuring a positive account experience, while balancing the processing of sales orders and functioning as a liaison between multiple departments within the office. This position also plays a crucial role in the company meeting invoice goals, by partnering with production and our warehouses. This role is in office Mon-Fri in our midtown Manhattan office.
Key Responsibilities
- Serve as a point of contact for account/retail services issues. Build and maintain account relations by demonstrating strong interpersonal skills, effective communication, and interactions.
- Sales order entry and RTV management across all territories
- Coordinate and assist with team and department projects including participating in identifying and implementing process improvement idea.
- Communicate daily with both Domestic and International major accounts and boutiques.
- Support ODLR store associates’ ad hoc needs
- Work closely with the Production team to monitor the production of sales orders and ensure that merchandise ships within allocated delivery windows.
- Serve as a liaison between different teams, including the Warehouse team.
- Run and analyze daily sales order reports Release goods for shipping in accordance with customers’ terms.
- Work closely with the Raw Materials team in order to fulfill customer fabric orders.
- Process all incoming EDIs from major accounts and maintain status logs
- Participate in special assignments as required to meet business needs.
Skills and Experience
- Retail experience preferred with knowledge/understanding of inventory
- Excellent communication and organizational skills
- Very detail oriented and strong time management skills
- Must be driven and able to prioritize multiple tasks
- Ability to follow up on pending issues and ensure resolution with a sense of urgency
- Positive, enthusiastic, can-do attitude
- Must be a problem solver
- Ability to work under pressure, in a fast-paced, high-performance environment while maintaining a level of accuracy
- Knowledge of EDI and A2000 is preferred, but not necessary;
- Strong computer skills required
Featured benefits
Medical insurance, Vision insurance, Dental insurance, 401(k), Paid maternity leave, Commuter benefits, Disability insurance, Paid paternity leave