Client Service Wealth Associate

Location(s): Boston - 800 Boylston Street, Suite 2830, Boston, MA 02199

Role Type: Full-time, Non-Exempt

Salary: $65,000–$75,000 annually eligibility for an annual bonus

Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.

Our competitive compensation is just one component of Osaic’s total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: Osaic Benefits.

Summary

Join us as we launch an exciting new advisory team backed by the strength and trusted reputation of Osaic Wealth. We are seeking a client-focused financial services professional who excels in delivering exceptional service, ensuring accurate account management, and supporting operational excellence.

In this role, you will serve as a primary point of contact for retail investment clients—guiding them through account needs, onboarding processes, and documentation requirements. You will partner closely with internal teams and Wealth Consultants to create a seamless, high‑quality client experience from start to finish.

Education & Licensing Requirements

• High school diploma or GED required
• Bachelor’s degree or coursework in Business, Finance, Economics, Accounting, or related fields preferred
• FINRA SIE, Series 6, Series 63, and Series 65 or 66 required, or must be obtained within:
• 60 days of hire: SIE, Series 6, and Series 63
• 90 days of hire: Series 65 or 66
• Series 7 preferred
  

Responsibilities

• Serve as a primary point of contact for clients, providing timely, professional support via phone, email, and video appointments. Offer clear guidance and education on account-related topics to ensure an exceptional experience.
• Assist clients with account openings, transfers, transactions, and ongoing maintenance while adhering to all firm and regulatory compliance requirements.
• Prepare, review, and maintain accurate account documentation, including proposals, forms, statements, and performance reports, ensuring all information is complete and compliant.
• Collaborate closely with Wealth Consultants and internal business partners to support the delivery of customized financial solutions and high‑quality service.
• Lead the onboarding process for new clients, ensuring a smooth transition, clear communication, and proper account setup and documentation.
• Address client questions and concerns promptly; identify solutions and escalate complex matters as needed to ensure timely resolution.
• Provide essential administrative support, including scheduling appointments, maintaining organized and current client records, preparing internal and client-facing reports, and supporting daily office operations.
  
  

Basic Requirements

• 1–3 years of experience in the financial services industry, ideally in client service, operations, or a wealth management support role.
• Strong client‑centric mindset with a commitment to delivering exceptional service.
• Excellent verbal and written communication skills, including a polished phone presence and the ability to clearly explain financial concepts.
• Demonstrated experience supporting client account activities: openings, transfers, transactions, documentation review, and ongoing maintenance.
• Strong problem‑solving skills and sound judgment, with the ability to resolve issues or escalate as appropriate.
• Proficiency with CRM/document management systems, video meeting tools, and Microsoft Office (or equivalent).
  
  

Preferred Requirements

• Background in retail investments or wealth management
• Familiarity with KYC standards, documentation processes, and internal control/compliance requirements
  
  

Equal Opportunity Employer

Osaic is an equal opportunity employer. We celebrate diversity in our workplace and we hire the most qualified candidates without regard for age, ethnicity, gender, gender identity or expression, language differences, nationality or national origin, family or marital status, physical, mental, and developmental abilities (or the perception of a disability), genetic information, race, religion or belief, sexual orientation, skin color, social or economic class, education, work and behavioral styles, political affiliation, military service, caste, or any other characteristic protected by law.

Eligibility

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Osaic.

Unqualified Applications

Osaic does not consider applications from candidates who do not meet the minimum qualifications stated in the job posting.

Recruiting Agencies

Osaic only accepts candidates from contracted recruiting firms and only for searches approved prior to submissions. Fees will not be paid for unsolicited submissions.