What are the responsibilities and job description for the Patient Appointment Scheduler position at OrthoTexas Physicians & Surgeons?
Description
As the first person the patient interacts within the practice, projects a positive image (Smile, warm, caring tones, introduces self) and identifies needs and expectations by providing excellent patient service. #OTX
Essential Duties and Responsibilities:
The essential duties of the position include the following. Other duties may be assigned.
Key Functions:
· Provides excellent customer service to patients by listening and appropriately serving patients.
· Contributes to an overall positive work atmosphere through actions and attitude.
· Answers phones in a friendly, professional manner.
· Relays relevant information to the appropriate internal staff.
· Follows practice procedures for appointment entry, scheduling and rescheduling appointments.
· Follows practice procedures for clinical messaging in the EMR/EHR.
· Works online appointment requests as delegated by Manager.
· Participates in office meetings and educational activities.
· Maintains work area in neat and orderly manner.
· Complies with HIPAA procedures.
· Other duties as assigned.
Requirements
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: High School Diploma, or general education degree (GED), or one to three months relative experience, and/or training or equivalent combination of education and experience. 1-2 years of healthcare experience Required.