What are the responsibilities and job description for the Hospital Access Coordinator I position at orthotalent?
Facility: OrthoIndy Hospital Indianapolis, IN
Department: OIH Admissions
Shift Details: M-F 10:30 AM - 7:00 PM
Great people are the backbone to great care and patient satisfaction. In return, we’ll have your back—offering our employees a supportive team environment, great benefits, a true work/life balance, and the opportunity to positively impact the quality of life for our patients. Join TEAM OI.
GENERAL STATEMENT OF DUTIES:
The Hospital Admissions Clerk I functions in a fast-paced role that requires attention to detail and
ability to multi-task, including a focus on both the quantity and quality of work. This position performs
registration, scheduling, operates in multiple systems, answers phones, collects payments, and
coordinates benefits with insurance.
Essential Duties:
- Pre-registers and registers patients for all hospital services including surgeries, injections, and all Imaging services.
- Verifies authorizations have been obtained for services by utilizing Athena for
confirmation of authorization. - Ensures all necessary paperwork, including: consents, screeners for imaging services, and release forms are filled out, signed, and scanned for each patient.
- Verifies and identifies insurances and coverage within our network by utilizing online tools and provided insurance grid.
- Collects and applies all patient payments and makes bank deposits as needed.
- Responsible for understanding ABN processes, ascertaining whether or not an ABN is needed and issuing ABN’s as necessary for all hospital services, including all LAB accounts.
- Answers all incoming calls and returns voicemails in a timely manner.
- Communicates with Support Services staff for all insurance changes and diagnosis code verification and changes as well as update Athena with changes.
- Responsible for checking Medicaid eligibility for all hospital services patients at the time of preregistration and registration.
- Responsible for directing patient’s families and visitors to assigned areas including consultations with the physician, as well as, making sure refreshment areas are cleaned and stocked.
Technology Used:
ADP, Athena, OrthoTalent, Incident reporting, Meditech, Microsoft office, Insurance systems
Requirements:
- High school diploma/GED required
- 1-2 years of patient registration experience preferred
- Exceptional verbal and written communication skills and high level of accuracy and attention to detail a must
OrthoIndy is an Equal Opportunity Employer