What are the responsibilities and job description for the Hospital Access Coordinator - West Lafayette position at orthotalent?
Facility: OrthoIndy, West Lafayette, IN
Department: Admissions
Shift Details: Full-time weekday shifts
At OrthoIndy, everything we do is about creating a caring, connected and committed workforce that directly improves the quality of life for our employees and customers. We have Hospital Access Coordinator positions available with our growing organization at our state-of-the-art Franciscan OrthoIndy outpatient surgery center to open in West Lafayette, Indiana in January 2026!
Be part of something great!
At OrthoIndy, we provide leading-edge bone, joint, spine and muscle care from 22 locations throughout Central Indiana, staying true to our mission and our patients by offering a full range of procedures and treatment options. We have over 100 physicians in our practice and we continue to be one of the most highly respected and trusted orthopedic practices in the Midwest. OrthoIndy has received national recognition for patient safety and orthopedic excellence and our philosophy is a physician-owned hospital model where patients experience superior service, safety and patient satisfaction because physicians are involved in every aspect of your care. OrthoIndy is also the official orthopedic provider for the Indiana Pacers and Indiana Fever.
GENERAL STATEMENT OF DUTIES:
The Hospital Admissions Clerk I functions in a fast-paced role that requires attention to detail and ability to multi-task, including a focus on both the quantity and quality of work. This position performs registration, scheduling, operates in multiple systems, answers phones, collects payments, and coordinates benefits with insurance.
Essential Duties:
- Pre-registers and registers patients for all hospital services including surgeries, injections, and all Imaging services.
- Verifies authorizations have been obtained for services by utilizing Moxee and Allscripts for
confirmation of authorization. - Ensures all necessary paperwork, including: consents, screeners for imaging services, and release forms are filled out, signed, and scanned for each patient.
- Verifies and identifies insurances and coverage within our network by utilizing online tools and
provided insurance grid. - Collects and applies all patient payments and makes bank deposits as needed.
- Responsible for understanding ABN processes, ascertaining whether or not an ABN is needed and issuing ABN’s as necessary for all hospital services, including all LAB accounts.
- Answers all incoming calls and returns voicemails in a timely manner.
- Communicates with Support Services staff for all insurance changes and diagnosis code verification and changes as well as update Moxee with changes.
- Responsible for checking Medicaid eligibility for all hospital services patients at the time of preregistration and registration.
- Responsible for directing patient’s families and visitors to assigned areas including consultations with the physician, as well as, making sure refreshment areas are cleaned and stocked.
Requirements:
- High school diploma/GED required
- 1-2 years of patient registration experience preferred
- Exceptional verbal and written communication skills and high level of accuracy and attention to detail a must
OrthoIndy is an Equal Opportunity Employer