What are the responsibilities and job description for the Appointment Scheduler - Full-time position at Orthopaedic Institute of Ohio, Inc?
Summary: Schedulers answer incoming calls to schedule patient appointments.
General Summary of Duties: (Other duties may be assigned.)
- Promptly answer incoming calls using a multi-line phone system to schedule, reschedule, and cancel patient appointments with knowledge of providers’ specialties, office locations, availability, and urgency of patient’s chief complaint
- Record required patient and insurance information; Document if patient has had any prior testing
- Instruct patient on what to bring to appointment
- Remain informed and instruct patients on OIO regulations such as office hours, payments on account, insurance and self-pay requirements, scheduling policies, patient portal, etc.
- Properly utilize EMR system and remain up to date on required training and procedures related to EMR system
- Secure patient information and maintain patient confidentiality
- Assist in coverage of other staff when necessary; Participate in orientation of employees when needed
- Communicate efficiently with other departments to ensure best care for patient
Qualifications:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required
Education and Training:
- High School diploma or equivalent required at minimum
- Experience working in related position preferred
Physical Demands and Working Conditions/Requirements:
- Requires prolonged periods of sitting at desk, working at computer, and being on the phone
- Must have good computer and telephone communication skills and able to operate misc. office equipment
- Hearing and vision abilities within normal range, or corrected, to observe and communicate with patients and staff
- Ability to work in fast-paced environment in a professional medical office setting
- Reasonable accommodations may be made to enable individuals with disabilities to perform the necessary functions
Position Type and Expected Hours of Work:
- Full time: 40 hours minimum per week; available for overtime as needed; varied day shift hours on weekdays
Travel Requirements:
- No travel anticipated
Full-time Benefits
- Health, Dental, and Vision Insurance
- 401k Plan, 3% Safe Harbor Non-Elective Employer Contribution
- Employer-provided $25,000 Group Life Insurance
- Voluntary Life Insurance
- Short-Term and Long-Term Disability
- Accident, Hospital, Critical Illness/Cancer Benefits
- Mileage Reimbursement for travel between office locations
- Certificate and Continuing Education Reimbursement
- Accrual Paid Time Off (up to 19 days off within 1st year)
- 6 Paid Holidays Per Year
- Closed on Major Holidays
Salary : $25,000