Nurse Navigator

About Orthopaedic Associates of Wisconsin

Orthopaedic Associates of Wisconsin has a history of excellence. Founded more than 40 years ago, OAW has grown to become Wisconsin's premier, multi-physician orthopaedic practice. OAW physicians also share their knowledge, skills, and experience with the broader medical community through teaching and publishing at the local, regional, and national levels. OAW’s medical and surgical services are complemented by PA’s, NP’s, nurses, and other health professionals.

Summary of Role

The Nurse Navigator will provide support to the total joint replacement services of TOSC. This role will be involved with scheduling and providing patient education, ensuring compliance related to CMS Patient-Reported Outcomes (PROs) data gathering and reporting as well as follow-up with patients post-operatively up to 1 year.

Key Responsibilities

• Maintain processes which accurately and adequately schedule and track patient progress throughout the total joint replacement experience.
• Monitor OR schedule 1 month to 2 weeks out from the current date to ensure all total joint patients are contacted and have filled out HOOS and KOOS data, as well as being scheduled for the joint replacement class.
• Develop a high level of comfort with teaching the Road to Recovery class and develop back-up personnel to teach the class if needed.
• Assume responsibility for communication with the TOSC leadership regarding issues that arise.
• Monitor changes in CMS requirements and modify the program to ensure compliance.
• Work with Social Climb to ensure HOOS and KOOS data are gathered, tracked, and reported with the utmost accuracy.
• Maintain open, professional, and positive communication

• Use multi-disciplinary communication to maintain and improve patient care
• Utilize proper chain of command, maintain emotional control and diplomacy
• Communicate facts to all stakeholders to avoid misunderstandings and undue stress
• Maintain patient, employee, and company confidentiality

• Assist with patient inquiries and ensure prompt accurate replies.
• Maintain and send patient statistical quality data to ACHC.
• Provide reports to physicians and QAPI committee regarding PROs.
• Work with surgeons and their teams to ensure StreaMD is up to date with current and appropriate information.
• Effectively communicate with the multidisciplinary team (including Anesthesia, PAT and Surgeon AAs)

Education:

• Graduate of an accredited school of nursing

Certification and Licensure:

• BLS, ACLS, and PALS
• State of WI nursing license

Experience:

• 1 year of pre/post TOSC experience
• Strong technology skills including EMR and Microsoft Office Suite (Word, Excel, PowerPoint)

Knowledge/Skills/Abilities:

• Must be able to work with minimal supervision, prioritize work by importance, and work effectively under stress
• Must be able to take action or make sound decisions on the spot, sometimes with incomplete information
• Extreme flexibility and the ability to multitask across many different arenas
• Ability to anticipate needs, think proactively and systemically, and to prioritize effectively
• Able to stay positive and proactive in all situations, with high initiative
• Ability to solve problems in ambiguous or new situations
• Timely decision-making ability and time management ability to meet multiple and changing deadlines
• Strong organizational and follow-up skills
• Exceptional interpersonal skills to build and cultivate relationships
• Strong, professional, pleasant communication skills (written, verbal, listening, presentation)
• Strong attention to details and accuracy
• Dynamic and motivated; very professional with the ability to maintain confidentiality
• Collaborative with all team members including leaders, to achieve consistent and positive relationships
• Understanding of related procedures including scheduling

Physical Demands—

• Works in a clean, well lit, air-conditioned environment
• Occasional stress while performing multiple required tasks efficiently at once
• Possible exposure to infection, contagious disease, needle puncture, injury from sharp instruments, and hazardous gases and compounds.
• Ability to work in a fast-paced, rapidly changing environment
• Willing and able to travel between sites, work flexible days and hours as needed, including evenings
• Use office and medical equipment; must have good visual and hearing acuity

Based on the OSHA guidelines for protection against occupational exposure to Hepatitis and HIV, this position is described as Category II. This means that this position may have limited exposure to blood and body fluids. Policies are in place for Universal Precautions identifying risks and appropriate barrier protection.

Equal Employment Opportunity

OAW provides equal employment opportunity to all applicants and employees. OAW disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.

Acknowledgement

This job description describes the general nature and level of work performed by the employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by their leader or the Board. All requirements are subject to change over time, and to possible modification to reasonably accommodate individuals with a disability. All employees are expected to be friendly, supportive, courteous, respectful, cooperative, and professional. Such behavior promotes teamwork and positive relations for all stakeholders. Employees must also adhere to OAW’s conduct standards. By signing below, the employee agrees to the items listed above.