Patient Access Team Leader

SUMMARY

The Patient Access Team Leader will oversee team scheduling and provide day-to-day employee supervision and administrative support to promote effective team performance and operations. The Patient Access Team Leader will also be an active part of the Patient Access department. They will be responsible for servicing patient relationships through office communications and provider referrals, including answering and directing phone calls, scheduling patient appointments, managing referrals, and utilizing office technology.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         Oversee daily operations of the Patient Access team

·         Perform front-line supervisory responsibilities, including scheduling, attendance management and performance evaluations

·         Answer incoming phone calls in a timely manner and create telephone encounters to document patient questions, concerns or requests for clinical staff and physicians to review

·         Schedule appointments as requested by the patient, the patient’s referring provider or the Orthopaedic Associates physician

·         Accurately enter and/or update new information on the patient’s demographics in his/her chart

·         Assign and distribute fax documents

·         Schedule incoming referrals

·         Check the patient’s billing status before scheduling

·         Utilize secure messaging systems to communicate with providers

·         Respond to patient messages and scheduling requests through texting tools

·         Be aware of ongoing health system relationships and affiliations

·         Maintain patient confidentiality and compliance with HIPAA, company policies, and procedures.