Human Resources Generalist

About Us:

At Orthodontic Experts, we are passionate about delivering exceptional patient care and advancing the standard of orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, Indiana, and Indianapolis, and more on the way, we are a rapidly growing organization committed to transforming smiles and changing lives.

We are seeking dedicated team members who share our commitment to high-quality care and who embody our Core Values:

• Accountability
• Continuous Improvement
• Inclusion
• Integrity
• Respect
• Teamwork
• Transparency

If you’re looking to grow your career with a purpose-driven, patient-centered organization, please apply with us.

Learn more about our Human Resources Generalist position:

The HR Generalist is responsible for supporting a broad range of human resources functions with a strong emphasis on employee relations, policy implementation, recruitment, and employee engagement. This role plays a key part in ensuring consistent employee experiences across all company locations, managing dispute resolution, supporting compliance initiatives, and contributing to a positive, productive work environment.

Tasks include but are not limited to:

Policy Development & Compliance

• Assist with writing, updating, and implementing company policies and procedures.
• Ensure policies align with federal, state, and local labor laws, including multi-state compliance.
• Educate managers and employees on updated policies and expectations.
• Monitor compliance trends and recommend policy revisions as needed.

Employee Relations & Dispute Resolution

• Manage employee disputes, behavioral concerns, and workplace conflicts.
• Conduct thorough investigations and ensure timely, fair, and consistent handling of employee violations.
• Guide managers through progressive disciplinary action while maintaining compliance with company policy and labor laws.
• Document all employee relations activities accurately and confidentially.

Compensation Support & Bonus Management

• Manage and audit company bonus programs to ensure accuracy, fairness, and timely processing.
• Collaborate with leadership and finance teams to maintain consistency in bonus calculations.
• Track eligibility and follow established guidelines to prevent discrepancies.

Incident Reporting & Risk Response

• Oversee the company’s incident reporting process and monitor incoming incident tickets.
• Respond promptly to incidents, gather details, and coordinate follow-up with appropriate individuals.
• Maintain organized and compliant documentation for all incidents.

Employee Experience, Engagement & Programs

• Create, manage, and evaluate employee engagement programs, including Employee of the Month, recognition initiatives, and satisfaction surveys.
• Recommend new programs that enhance workplace culture, morale, and employee retention.
• Support implementation of employee experience strategies across all locations.

Recruitment & Career Pathways

• Assist with recruitment for a variety of company positions.
• Partner with hiring managers to understand staffing needs and desired qualifications.
• Support the development and promotion of internal career pathway programs to increase employee advancement and retention.
• Utilize sourcing tools and ATS systems to attract qualified candidates.

Training & Process Rollout

• Assist with planning and executing annual in-clinic training sessions for employees.
• Facilitate training on new programs, processes, and policy updates.
• Maintain training documentation and track completion across locations.
• Support operational leaders with change management efforts.

Other Responsibilities

• Provide high-level professional verbal and written communication in all HR interactions.
• Work independently while managing multiple tasks and priorities.
• Travel frequently to clinics and regional locations as required.
• Other tasks as assigned.

Requirements

• Bachelor’s degree in HR, business, or a related field
• Minimum of 3-5 Years relevant human resources experience, including employee relations, dispute resolution, and recruiting.
• Valid driver’s license required.
• Experience in training and rolling out organizational processes.
• Strong knowledge of labor laws, regulations, and best business practices
• Excellent communication, coaching, and problem-solving skills
• Strong empathy and interpersonal skills
• Detail-oriented with excellent organizational skills
• Proficiency with Microsoft 365 applications
• SHRM/PHR Certificate preferred
• Experience with HR management software(Paylocity preferred)

Working Hours/ Location:

• Based out of: 1700 W Higgins Rd Des Plaines, IL 60018 with regular travel to company locations
• Hours: 8:30 AM to 5:00 PM

Benefits (for our full-time employees):

• Paid Time Off
• Holiday Pay
• Medical, Dental, Vision, and Life Insurance
• Accident Insurance
• Short-Term Disability
• Long-Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) and matching
• Pet Insurance
• Tuition Assistance Program
• Identity Theft Protection
• MetLife MetLaw Legal Insurance
• Transit Reimbursement - Commuter Account
• Free and discounted Orthodontic Treatment (After 1 year of employment)