Registered Nurse Manager – Triage Call Center

Job Title: Registered Nurse (RN) Manager - Orthopedic Clnical/Triage Call Center

Location: Atlanta, GA - This position is 100% in office

Schedule: M-F

Compensation: Competitive compensation and inclusive benefits for a strong total rewards package.

About OrthoAtlanta

Become part of OrthoAtlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.

Are you a seasoned Registered Nurse with leadership experience and a passion for musculoskeletal care? Do you thrive in high-volume clinical environments and enjoy optimizing workflows and clinical quality?

We are seeking an experienced RN Manager to lead our orthopedic triage and clinical support team, ensuring best-in-class patient care, efficient operations, and excellent staff performance.

What You’ll Do

As the RN Manager, you will:

Team Leadership & Supervision

• Lead, mentor, and develop a team of Medical Assistants Triage Operators
• Provide coaching and clinical oversight to ensure safe, standardized assessments
• Support performance evaluations and training initiatives
  
  

Clinical Triage Oversight

• Oversee orthopedic telephone and electronic triage operations
• Ensure adherence to triage protocols and escalation pathways
• Serve as the escalation point for complex triage decisions
• Collaborate with providers and operational leaders to refine protocols
  
  

Quality & Process Improvement

• Monitor quality metrics (response times, escalation accuracy, patient outcomes)
• Drive workflow efficiencies and continuous improvement initiatives
• Partner with clinical leadership to standardize practices and education
  
  

Coordination & Communication

• Serve as liaison between front-line staff, providers, and administration
• Lead clinical huddles and escalate patient safety concerns when needed
• Support onboarding and competency development for new hires
  
  

Documentation & Compliance

• Ensure accurate documentation and EMR best practices
• Maintain compliance with clinical standards, HIPAA, and regulatory requirements
• Participate in chart reviews and quality assurance programs
  
  

Required

What We’re Looking For

• Active Registered Nurse (RN) license in Georgia
• Minimum 3–5 years of clinical nursing experience (orthopedic experience strongly preferred)
• Prior leadership or supervisory experience
• Strong clinical judgment with comfort in call/triage oversight
• Excellent communication and team-building skills
  
  

Preferred

• Experience in ambulatory orthopedic or specialty practice
• Background in triage protocol development
• EMR proficiency (e.g., Epic, Athena, etc.)
• Quality improvement experience
  
  

Why Join Our Team?

• Be a key leader in a growing orthopedic practice committed to quality care
• Shape and elevate clinical and triage operations
• Competitive compensation and benefits package
• Opportunities for professional growth and clinical leadership development
• Collaborative, patient-focused culture