What are the responsibilities and job description for the Physical Therapy Referral Coordinator position at OrthoAtlanta?
Location: Atlanta, GA
Schedule: Full-time Hourly
Compensation: Competitive hourly rate benefits
Perks: Key role in patient care coordination, collaborative team environment, growing healthcare organization
About OrthoAtlanta
Become part of OrthoAtlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia, and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.
What You'll Do
As a Referral Coordinator at OrthoAtlanta, you’ll:
Schedule: Full-time Hourly
Compensation: Competitive hourly rate benefits
Perks: Key role in patient care coordination, collaborative team environment, growing healthcare organization
About OrthoAtlanta
Become part of OrthoAtlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia, and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.
What You'll Do
As a Referral Coordinator at OrthoAtlanta, you’ll:
- Prioritize and schedule referrals based on urgency, ensuring timely follow-up and seamless handoffs to specialists and providers
- Accurately collect and enter demographic, insurance, and clinical information into the EMR to support referral processes
- Verify insurance benefits, contact payers for pre-authorization, and communicate clinical details when necessary to establish medical necessity
- Explain referral expectations, co-pays, or deductibles, and answer questions to ensure patients are informed and prepared
- Build strong relationships with referral offices, community providers, and internal teams to support smooth transitions of care
- Serve as a go-to contact for staff regarding authorizations, procedural codes, and insurance requirements
- Are highly organized and thrives on coordination and accuracy
- Understand insurance plans and authorization requirements
- Communicates clearly, compassionately, and professionally
- Love helping patients feel informed, supported, and confident
- High School Diploma or equivalent
- Minimum 2 years of experience in a medical office or clinical environment
- Knowledge of insurance plans and verification procedures
- Customer service experience in a patient-facing role
- Familiarity with medical terminology (preferred)
- Experience using Epic EMR system (preferred)
- Strong organizational, multitasking, and time management skills
- Excellent verbal and written communication skills
- Discretion and professionalism in handling patient information
- Play a vital role in helping patients access timely, appropriate care
- Work in a mission-driven, team-oriented clinical environment
- Gain valuable experience across clinical, billing, and administrative workflows
- Make a meaningful daily impact on patients and healthcare delivery