What are the responsibilities and job description for the Customer Service Representative position at OrthoAtlanta?
Location: Atlanta, GA
Schedule: Full-time Hourly
Compensation: Competitive compensation and inclusive benefits for a strong total rewards package.
About OrthoAtlanta
Become part of OrthoAtlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.
What You’ll Do
As a Customer Service Representative at OrthoAtlanta, you’ll:
Schedule: Full-time Hourly
Compensation: Competitive compensation and inclusive benefits for a strong total rewards package.
About OrthoAtlanta
Become part of OrthoAtlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.
What You’ll Do
As a Customer Service Representative at OrthoAtlanta, you’ll:
- Answer and direct a high volume of incoming calls (80 daily) on a multi-line switchboard
- Schedule appointments and follow-ups accurately and efficiently
- Enter and update patient demographics and insurance information in Epic
- Create and manage patient cases and referral entries
- Verify insurance eligibility and referral requirements
- Work referral work queues and index documentation in OnBase and Epic
- Provide clear directions, declare calls, and guide patients as needed
- Collaborate with colleagues across departments in a fast-paced environment
- Deliver an exceptional patient experience with professionalism and empathy
- Support additional tasks and projects as assigned by the Call Center Manager
- Thrive in a busy, phone-driven environment with fast call volume
- Bring empathy, clarity, and efficiency to every patient interaction
- Communicate with confidence and compassion—both in writing and over the phone
- Stay organized and composed, even during high-pressure moments
- Understand the importance of accuracy in patient records and scheduling
- High school diploma or GED
- 2 years of experience in a medical office or call center (preferred)
- Working knowledge of Epic (strongly preferred)
- Familiarity with medical terminology (preferred)
- Excellent verbal and written communication skills
- Detail-oriented with strong time management and multitasking abilities
- Discretion, professionalism, and a team-first mindset
- Join a trusted name in orthopedic and sports medicine care
- Be part of a patient-first culture where your voice and contributions matter
- Enjoy ongoing opportunities for career growth and development