REFERRAL SPECIALIST

Summary

This position is responsible for processing referrals from multiple digital sources including Insurance companies, direct websites and fax referrals.

Essential Duties and Responsibilities

• Process assigned electronic referrals within the same day; referral tracking and follow-up
• Assist patients with scheduling, rescheduling, and canceling appointments for all physicians
• Maintain patient information and data integrity in the systems
• Communicate with clinical teams and providers as necessary regarding appropriate patient scheduling
• Attends all required staff and educational meetings
• This position is also responsible for assisting with incoming call overflow, on an as needed basis
• Other duties as assigned

Certificates, Licenses, and/or Registrations

None

Management Responsibilities

Not responsible for hiring, firing, performance reviews, or corrective action.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Our ideal candidate thrives in a fast-paced environment with high autonomy. The individual must pass a pre-employment criminal background check and drug screen. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma or equivalent; or equivalent combination of education and experience
• 1-3 years of experience in a call center
• Experience with NextGen preferred

Written and Oral Communication

Regularly uses moderately complex oral and written skills; may communicate with others in functional areas within the organization and various levels outside the organization.

Knowledge

In-depth knowledge of concepts, practices and procedures with ability to use in varied situations. Have technical proficiency in Health insurance, and an ability to interpret and explain coverage details.

Collaboration/Service Orientation

Has frequent contact with others outside of workgroup, both inside and outside the organization. Results have major implications on the management and operations of an area within a department.

Decision Making

Decisions may affect a work unit or area within a department. May contribute to business and operational decisions that affect the department.

Problem Solving

Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.

Independence of Action

Work progress is monitored by manager. Follows precedents and procedures. May set priorities and organize work within general guidelines established by manager who is available to resolve problems.

Fiscal Responsibility

Has no budget responsibility.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.