Referral Specialist - Front Office Specialty Scheduling - Days

Overview

Hours are 16-32 hrs/month - as needed to cover vacations, illnesses and LOA

Location: Ball Memorial Hospital Maternal Fetal Health

Referral Specialist requires attention to detail with reviewing orders/ referrals for specialty scheduling with multiple resources and coordination of appointments. Requires both registration and insurance verification for a smooth arrival / check in and check out process. General Office duties while maintaining medical records and multiple inbox messaging pools. This is an in-office patient facing role with multiple touch points with patients and families. Applicant should have a strong customer service experience and medical office experience preferred.

Responsibilities:

• Patient experience with referral review and scheduling appropriately with correct providers and resources

• Professional Phone Skills

• Working as a team to cover all front office duties – faxing, managing messaging, registration check in, and insurance reviews

• Positive demeanor

• Quick learner or previous Cerner experience

Must Have:

• Medical Office experience

• Prefer experiences with scheduling

• Cerner skills a plus

Requirements:

• Requires High School diploma or equivalent.
• Requires 2-4 years of relevant experience.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration, and medical terminology.
• Requires working knowledge of payer billing requirements, regulations, and the third party appeal and denial process.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.