What are the responsibilities and job description for the Manager Reception Team position at OrthoAlaska LLC?
Reception Team Manager, OPA–Anchorage, Full-Time
Orthopedic Physicians Alaska seeks a highly skilled, dedicated and professional Receptionist Team Manager to join our rapidly growing and dynamic team. At OPA, employees enjoy work-life balance, competitive salaries, and comprehensive medical, dental, FSA or HSA, life, and disability insurance, as well as profit sharing, 401(k), and paid time off starting at three weeks per year.
Learn more about Orthopedic Physicians Alaska at www.OPAlaska.com.
This management position provides supervision to receptionists, working closely with clinical managers and physicians to ensure smooth running of the reception areas, and efficient and positive patient flow, serving as receptionist as needed.
Ideal attributes
• Considers compassionate, skillful patient care a top priority
• Desire to develop and communicate best practices and an improved patient experience
• Takes ownership for personal and team growth and commitment to patient care
• A change agent with the ability to collaborate with a wide range of stakeholders
Representative duties
• Assume role of receptionist on a regularly scheduled basis
• Ensure all persons are received in a professional and courteous manner
• Produce reports on appointment patterns/trends and recommend improvements
• Interview, hire and lead staff, acting as a role model for established standards
• Review and approve PTO requests, manage/input staff schedules, and address absences
Knowledge and skill requirements
• Reliable and detail oriented
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Understanding of leadership and team principles
Required qualifications
• Three (3) years office experience or educational equivalent
• One (1) year experience in a leadership role
• High school diploma or equivalent
Preferred (in addition to required) qualifications
• Three (3) years office experience in a clinical setting
• One (1) year experience in a leadership role in a clinical setting
• Associates degree in business or related field
Candidates meeting the above skills and qualifications and desiring to be part of a patient-centered, professional environment are invited to apply.
The mission of OrthoAlaska, Orthopedic Physicians Alaska division is to provide the finest orthopedic surgery and musculoskeletal care in North America through quality, patient-centered care. Each of our physicians and surgeons works in concert with a certified orthopedic surgical physician assistant and other staff to provide patients an individualized care-team experience. Currently, we have offices in Anchorage, Wasilla, and Eagle River.
Employees enjoy opportunities for professional growth in a collaborative environment and exposure to a full range of orthopedic care with orthopedic, injury walk-in, and rheumatology clinics, an imaging center, athletic training and physical, occupational and massage therapy.
OPA values quality, patient-centered care, personal fulfillment through continuous improvement, team development, and community service. We welcome applicants who embrace our same core values and possess a daily renewed attitude of excellence.
OPA benefits include health and dental insurance, life and disability insurance, 401(k) and profit sharing, as well as paid time off.
OrthoAlaska is proud to provide equal employment opportunities to all applicants and employees without regard to race, color, ancestry, national origin, sex, sexual orientation, gender identity, marital status, religion, age, pregnancy, protected veteran status, disability, or other protected categories.