What are the responsibilities and job description for the Ticket Operations Intern position at Orlando Valkyries - Major League Volleyball?
Location: Orlando, FL
Department: Ticketing & Partnerships
Reports To: Ticket Sales & Operations Manager
Employment Type: Internship (Seasonal – September through May)
Compensation: College credit (if applicable)
Position Summary
The Ticket Operations Intern will support the Orlando Valkyries’ ticketing infrastructure, working closely with the Ticket Sales & Operations Manager to ensure accurate, efficient, and fan-friendly ticketing operations across all home matches. This intern will gain hands-on experience with ticketing systems, data management, CRM workflows, and game day box office operations — developing a strong foundation in the behind-the-scenes systems that drive ticket revenue and fan access. This role is ideal for a detail-oriented student interested in sports operations, data, or venue management.
Key Responsibilities
Ticketing Systems & Data Management
- Assist with building and maintaining ticket inventory, price codes, and event configurations in the ticketing system (Archtics).
- Help process ticket orders, upgrades, exchanges, and special accommodations for season ticket holders and group accounts.
- Support the maintenance and accuracy of customer records within the CRM platform.
- Assist in pulling and formatting ticketing reports including sales summaries, attendance figures, and comp tracking.
- Help audit ticket inventory and flag discrepancies or operational issues for resolution.
Season Ticket Holder & Account Support
- Assist in servicing season ticket holder accounts including seat relocations, payment plan support, and renewal processing.
- Help coordinate season ticket holder communications including account statements, benefit fulfillment, and event notifications.
- Support the preparation and distribution of season ticket packages, credentials, and member materials.
- Assist in tracking renewal pipeline activity and flagging at-risk accounts for proactive outreach.
Game Day Box Office & Operations
- Staff the box office on home match days, assisting with will-call, ticket resolution, and fan entry.
- Support the setup and breakdown of box office operations before and after each home event.
- Serve as a frontline resource for fans with ticketing questions or issues on game day.
- Help coordinate comp ticket requests, media credentials, and guest list management.
- Perform additional ticket operations and administrative duties as assigned.
Team Culture & Collaboration
- Contribute to a positive and energetic office environment.
- Collaborate with colleagues across departments to support team-wide initiatives.
- Demonstrate professionalism, enthusiasm, and a team-first attitude at all times.
Qualifications
- Currently pursuing a degree in Sports Management, Business, Finance, Information Systems, or a related field.
- Strong attention to detail and comfort working with data, spreadsheets, and ticketing platforms.
- Organized and process-oriented with the ability to manage high volumes of transactions accurately.
- Strong communication skills and a customer-service mindset.
- Proficiency in Microsoft Excel; experience with ticketing software (Archtics, Ticketmaster, AXS) or CRM platforms is a strong plus.
- Ability to work flexible hours including evenings, weekends, and holidays — home match dates are required.
- Must have reliable transportation and a valid driver’s license.
- Passion for sports operations, data, and delivering a seamless fan experience.
Education & Experience
- Currently working toward a degree in Sports Management, Business, Finance, Information Systems, or a related field.
- Prior experience in ticketing, box office operations, retail, or data entry is preferred but not required.
- Familiarity with Archtics, Ticketmaster, or similar ticketing platforms is a strong plus.
Additional Perks
- Hands-on experience within a professional sports organization.
- Mentorship and professional development from experienced sports industry leaders.
- Networking opportunities with professionals across the sports and entertainment industry.
- Complimentary tickets to home matches.
- Immersive exposure to the day-to-day operations of a professional volleyball franchise.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.