What are the responsibilities and job description for the Service Manager position at Orkin?
Company Description
For over 120 years, Orkin has been a leader in the pest control industry, delivering reliable and trusted services to customers through innovative Integrated Pest Management techniques and advanced technology. Providing exceptional service and comprehensive guarantees, Orkin has become a well-known and customer-focused brand. Joining the Orkin team means becoming part of a career-oriented environment with continuous growth opportunities and hands-on training—even for individuals without prior industry experience. With a recession-resistant business, Orkin offers stability, benefits beyond the basics, and the chance to thrive in an essential industry. Orkin is a subsidiary of Rollins, Inc. (NYSE: ROL).
Role Description
We are seeking a dedicated Service Manager to lead and oversee pest control service operations. As a Service Manager, you will be responsible for managing service teams, ensuring customer satisfaction, maintaining schedules, monitoring efficiency, and compliance with safety regulations. You will work on building strong customer relationships, addressing concerns promptly, and achieving operational goals. This is a full-time, on-site role located in Fort Myers, FL, requiring hands-on engagement to support team success and meet customer standards.
Qualifications
- Leadership and team management skills to train and mentor service professionals while fostering a collaborative and dynamic work environment.
- Excellent customer service, communication, and problem-solving skills to build positive relationships and address client needs effectively.
- Time management and organizational abilities to oversee schedules, manage resources, and maintain efficient service operations.
- Understanding of safety standards, quality assurance processes, and regulatory compliance within the pest control or service industry is a plus.
- Proficiency in using technology and digital tools to support operations and reporting requirements is desirable.
- Bachelor’s degree, relevant certifications, and experience in service-based operations management are advantageous.
- Ability to adapt to a dynamic work environment with a commitment to continuous improvement and professional development.