What are the responsibilities and job description for the Remote OCCC Reporting Analyst position at Orkin?
Overview
Are you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team!
We are seeking a talented Reporting Analyst for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our agents and customers.
You’ll join a team backed by more than 120 years of delivering top-notch service, and you’ll be a key player in maintaining our reputation as the best in pests.
Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes! 📱
Named one of the Top Workplaces in the USA!
Responsibilities
At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams.
Our Report Analysts are key to supporting our sales team through growth strategies. Our analysts will gather and analyze data to guide decision making and improve performance. Successful call center, sales and business analyst skills must be combined with the ability to communicate and work effectively across a broad range of departments and employees to include sales/customer service agents, call center leadership, technology partners, and other business partners as necessary.
You will…
Qualifications
What’s required
Are you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team!
We are seeking a talented Reporting Analyst for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our agents and customers.
You’ll join a team backed by more than 120 years of delivering top-notch service, and you’ll be a key player in maintaining our reputation as the best in pests.
Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes! 📱
Named one of the Top Workplaces in the USA!
Responsibilities
At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams.
Our Report Analysts are key to supporting our sales team through growth strategies. Our analysts will gather and analyze data to guide decision making and improve performance. Successful call center, sales and business analyst skills must be combined with the ability to communicate and work effectively across a broad range of departments and employees to include sales/customer service agents, call center leadership, technology partners, and other business partners as necessary.
You will…
- Develop, maintain, and enhance automated recurring visualization reports that support operational and performance statistics
- Communicate tangible recommendations to increase sales or improve other business goals
- Validate data accuracy, reconcile discrepancies, and ensure consistency across reporting outputs
- Document report logic, metric definitions, and data lineage to support transparency and reuse
- Work under minimum supervision and in a team environment, occasionally under time pressure and on several tasks at the same time
- Assume and perform other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position
- A Competitive Compensation package with upward earnings potential
- Comprehensive benefits package including medical, dental, vision & life Insurance
- 401(k) plan with company match, employee stock purchase plan
- Paid vacation, holidays, and sick time
- Employee discounts, tuition reimbursement, dependent scholarship awards
- Inclusive training programs as the industry leader
- Founded in 1901, Orkin Pest Control is a global residential and business service provider
- Consecutive years of improved earnings with over 2 million customers
- Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA
- Orkin’s National Contact Center is a high energy, fun and collaborative work environment with strong management
Qualifications
What’s required
- High School/GED
- 1 – 2 years’ experience as a data or reporting analyst; experience working with large datasets from multiple source systems
- Proficiency in data and BI tools including Excel, SQL and Power BI or similar
- We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law
- Key Attributes:
- Self-Starter: Proactively takes ownership of work
- Detail Oriented: Consistently delivers high-quality work with strong attention to detail
- Dedicated: Committed to excellence, integrity, and follow-through
- Goal Completion: Driven by results and successful task completion
- Team Player: Collaborates effectively with teams to support shared objectives
- Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
- A workspace with adequate furnishings (e.g., a desk and chair) and lighting
- Minimum of 100 mbps upload and 50 mbps download, high speed internet connection with the ability to hard wire directly to a modem
- Excellent interpersonal and communication skills
- Basic computer skills in various software and web-based applications
- Proficient in Microsoft Office
- Comfortable working in a high-volume role
- Demonstrated ability to prioritize tasks and manage time efficiently
- We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences