What are the responsibilities and job description for the Application Support Analyst position at Orion Health?
Innovate With Purpose
Do you want to work for a company that is innovating and making a difference to the health and wellbeing of people all over the world? At Orion Health, we’re building technology that helps deliver better healthcare outcomes globally—ensuring people get the right care at the right time.
We operate as a community of product-focused teams, giving you the opportunity to work closely with clients while building strong technical and problem-solving skills in a collaborative environment.
Position Overview
This role sits at the intersection of data, technical support, and client delivery. You’ll work closely with clients and internal teams to ensure our platform is running smoothly—troubleshooting issues, analyzing data, and supporting real-world healthcare workflows.
It’s a great fit for someone early in their career who enjoys digging into problems, working with data, and understanding how systems operate end-to-end.
What You’ll Be Doing
Application Support & Troubleshooting
- Monitor application performance and respond to alerts in a cloud-based environment (AWS)
- Investigate and resolve issues using logs, message tracing, and system analysis
- Perform root cause analysis and support ongoing system stability and performance improvements
- Participate in an on-call rotation (approx. 1 week/month, low volume)
Data Analysis & Client Data Management
- Work with client-provided data (often via spreadsheets) to validate, clean, and troubleshoot issues
- Support management of provider directories and other client datasets
- Analyze data discrepancies and partner with clients to resolve them
- Utilize tools like Excel, SQL, and BI platforms (e.g., PowerBI, Superset) to support analysis
Client Interaction
- Participate in client check-ins and support conversations
- Communicate technical issues and resolutions in a clear, user-friendly way
- Build strong working relationships with clients through responsive, solution-oriented support
Cross-Functional Collaboration
- Work closely with implementation, infrastructure, and product teams to resolve issues
- Support deployments and configuration updates (with guidance)
- Contribute to documentation, runbooks, and process improvements
What Success Looks Like
- You’re able to independently troubleshoot and resolve issues in a timely manner
- Client data is accurate, validated, and well-managed
- Clients feel supported and informed
- You contribute to improving system stability and internal processes
What You Bring
- 1–4 years of experience in a technical support, data, or systems-focused role
- Strong problem-solving skills and attention to detail
- Experience working with data (Excel required; SQL or BI tools a plus)
- Exposure to cloud environments (AWS), Linux, or scripting is a plus
- Comfortable working with logs, debugging issues, and learning new systems
- Strong communication skills and ability to work with both technical and non-technical stakeholders
Nice to Have
- Experience with healthcare data or integrations (HL7, etc.)
- Familiarity with messaging/integration platforms (e.g., Rhapsody)
- Exposure to automation or deployment tools (e.g., Ansible)
Additional Details
- Primarily remote, with occasional in-person client meetings
- On-call rotation (approximately one week per month, low volume)