What are the responsibilities and job description for the Operations Manager - Raleigh position at Orion Financial?
POSITION PURPOSE
Under the direction of the Branch Manager, lead and manage branch office in providing quality service to members in account transactions, loan applications, and new accounts. Effectively manage and coach branch staff to follow the Credit Union’s Member Service Standards, maintain accuracy in cash handling, and maintain sound operations within acceptable audit standards. Oversee day-to-day operations of the branch while maintaining a positive and productive work environment by adhering to company standards. This role is the acting manager of the branch in the absence of the Branch Manager.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Maintain a highly motivated, well-trained staff, maintaining effective employee relations.
2. Open and close the branch.
3. Maintain staffing standards according to branch FTE analysis. Complete monthly branch schedule to ensure adequate staff for efficient branch operation.
4. Adheres to company policies and procedures. Ensures the branch is compliant with federal and state laws and agency regulations.
5. Monitor and track branch activity, including number of transactions, consumer loan volume, and new memberships and cross sell activity, while monitoring errors. Coach/Counsel staff as necessary in these areas.
6. Manage the security and safety of the branch. Analyze and monitor security and safety policies and procedures on an on-going basis.
7. Ensure that staff receives on-going training on security and robbery procedures.
8. Conduct loan interviews. Process, approve and/or close loans in accordance within established policies and guidelines.
9. Maintain an adequate supply of starter checks and cashier’s checks in the branch.
10. Assist staff or members in solving complex account problems.
11. Maintain Credit Union benchmark score or above member surveys.
12. Maintain ongoing coaching and counseling with team as necessary.
13. Serve as main vault custodian for the branch, which includes ordering the cash and currency, verifying cash received, maintaining full vault security, and balancing vault cash nightly.
14. Investigate teller losses and institute corrective flow of work and/or corrective disciplinary actions where required.
15. Responsible for ensuring all operational reports are completed and delivered to the Retail Director and Operations Support Specialist by the 5th day of each month.
16. Other related duties as assigned.
QUALIFICATIONS
EDUCATION/CERTIFICATION:
High school graduate or equivalent. Bachelor’s degree preferred.
REQUIRED KNOWLEDGE:
Thorough knowledge of credit union or banking products and services. Knowledge of branch functions, policies and procedures.
EXPERIENCE REQUIRED:
Minimum of three (3) years sales experience. Previous management/supervisory experience preferred.
SKILLS/ABILITIES:
Strong interpersonal, leadership, sales and supervisory skills.
Ability to operate related computer applications and business equipment.
Attention to detail and organizational skills.
Ability to maintain an effective and efficient workflow.
Ability to multitask and complete all assignments by provided deadlines.
WORKING CONDITIONS:
Business professional office environment
Successful candidates must pass pre-employment credit checks, background checks, and drug screens.
Orion FCU is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin or any other federal or state protected class. We maintain a drug-free workplace and perform pre-employment substance abuse testing. If you are unable to complete this application due to a disability, contact us to ask for an accommodation or an alternative application process.
Under the direction of the Branch Manager, lead and manage branch office in providing quality service to members in account transactions, loan applications, and new accounts. Effectively manage and coach branch staff to follow the Credit Union’s Member Service Standards, maintain accuracy in cash handling, and maintain sound operations within acceptable audit standards. Oversee day-to-day operations of the branch while maintaining a positive and productive work environment by adhering to company standards. This role is the acting manager of the branch in the absence of the Branch Manager.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Maintain a highly motivated, well-trained staff, maintaining effective employee relations.
2. Open and close the branch.
3. Maintain staffing standards according to branch FTE analysis. Complete monthly branch schedule to ensure adequate staff for efficient branch operation.
4. Adheres to company policies and procedures. Ensures the branch is compliant with federal and state laws and agency regulations.
5. Monitor and track branch activity, including number of transactions, consumer loan volume, and new memberships and cross sell activity, while monitoring errors. Coach/Counsel staff as necessary in these areas.
6. Manage the security and safety of the branch. Analyze and monitor security and safety policies and procedures on an on-going basis.
7. Ensure that staff receives on-going training on security and robbery procedures.
8. Conduct loan interviews. Process, approve and/or close loans in accordance within established policies and guidelines.
9. Maintain an adequate supply of starter checks and cashier’s checks in the branch.
10. Assist staff or members in solving complex account problems.
11. Maintain Credit Union benchmark score or above member surveys.
12. Maintain ongoing coaching and counseling with team as necessary.
13. Serve as main vault custodian for the branch, which includes ordering the cash and currency, verifying cash received, maintaining full vault security, and balancing vault cash nightly.
14. Investigate teller losses and institute corrective flow of work and/or corrective disciplinary actions where required.
15. Responsible for ensuring all operational reports are completed and delivered to the Retail Director and Operations Support Specialist by the 5th day of each month.
16. Other related duties as assigned.
QUALIFICATIONS
EDUCATION/CERTIFICATION:
High school graduate or equivalent. Bachelor’s degree preferred.
REQUIRED KNOWLEDGE:
Thorough knowledge of credit union or banking products and services. Knowledge of branch functions, policies and procedures.
EXPERIENCE REQUIRED:
Minimum of three (3) years sales experience. Previous management/supervisory experience preferred.
SKILLS/ABILITIES:
Strong interpersonal, leadership, sales and supervisory skills.
Ability to operate related computer applications and business equipment.
Attention to detail and organizational skills.
Ability to maintain an effective and efficient workflow.
Ability to multitask and complete all assignments by provided deadlines.
WORKING CONDITIONS:
Business professional office environment
Successful candidates must pass pre-employment credit checks, background checks, and drug screens.
Orion FCU is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin or any other federal or state protected class. We maintain a drug-free workplace and perform pre-employment substance abuse testing. If you are unable to complete this application due to a disability, contact us to ask for an accommodation or an alternative application process.