What are the responsibilities and job description for the Customer Associate position at Original Composites and Fibers?
About Us
Original Composites and Fibers is a global leader in glass reinforcement solutions for the composites industry. Recently separated from Owens Corning, we now operate independently under the Praana ownership model, continuing a strong legacy of innovation, manufacturing excellence, and customer partnership.
With more than 4,000 employees worldwide, we are committed to redefining what’s possible through a performance-driven culture centered on safety, quality, sustainability, inclusiveness, and employee development. Guided by our values of passion, ownership, and team spirit, we work together to deliver innovative solutions and exceptional service across the globe.
About the Role
We’re looking for a customer-focused, solutions-driven Customer Associate to serve as the first point of contact for our customers. In this role, you’ll support order management, resolve issues, and build strong customer relationships while partnering with internal teams to ensure a seamless customer experience in a fast-paced environment.
Key Responsibilities
Serve as primary contact for customer inquiries, orders, and support
Provide timely, accurate, and solutions-oriented service
Build strong customer relationships and understand needs and goals
Identify opportunities to improve satisfaction and grow business
Enter, manage, and track customer orders
Partner cross-functionally to ensure smooth order fulfillment
Use ERP systems (e.g., SAP) to manage orders and activity
Support process improvements and operational efficiency
Contribute to continuous improvement initiatives
Stay informed on products, trends, and customer needs
Follow all safety policies and promote a safe work environment
Qualifications & Requirements
Experience in customer service, operations, or supply chain in a fast-paced environment
Strong communication and problem-solving skills
Detail-oriented with strong organizational abilities
Ability to balance customer needs with business priorities
Proficiency in Microsoft Office (Excel, Outlook, Word)
SAP or similar ERP experience preferred
Associate’s or Bachelor’s degree preferred
Equal Opportunity Employer
OCF is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.
Salary : $21 - $22