Assistant Director Member Relations

With a strong reputation of integrity, unsurpassed service, and member focus, Oregon State Credit Union is one of the most respected credit unions in the Northwest. We are a passionate team committed to our vision of creating financial solutions that make lives better and are seeking an experienced and dynamic Assistant Director of Member Relations to oversee the daily operations of our collections department.

As the Assistant Director of Member Relations, you’ll manage daily collection efforts for delinquent loans and negative shares, monitor legal actions, and ensure compliance with all related laws, regulations, and internal policies. You’ll also drive team performance, foster opportunities for growth and development, and champion a culture of exceptional member service. The ideal candidate combines deep collections expertise with strong analytical skills and a passion for helping members overcome financial challenges.

What You’ll Need To Be Successful

• Collections & Loss Mitigation Expertise: Demonstrated experience managing delinquent loan portfolios including repossession, foreclosure, bankruptcy, hardship relief, and fraud prevention. Strong knowledge of collections laws, GAAP, and Fair Credit Reporting Act (FCRA). Ability to ensure compliance with BSA/AML/OFAC requirements and internal policies.
• Leadership & Team Development: Proven ability to supervise and develop a team, including setting performance expectations, conducting evaluations, and providing coaching and mentoring, while fostering a high-performing and member-centric team culture. Models exceptional service standards including empathy, ownership and proactive resolution.
• Analytical Skills: Prior experience monitoring KPIs and assessing portfolio trends with the ability to translate data into actionable insights to mitigate risk and improve outcomes. Showcases strong attention to detail and a high level of organizational skills.
• Experience & Education: Three to five years of collections and loss mitigation experience required with at least two years of management and financial industry experience highly preferred. High school diploma or GED required.
  
  

Ways We'll Appreciate You

• A collaborative and positive workplace culture
• Initial and on-going support, training and mentorship with promotion opportunities
• Competitive wages, bonuses, paid holidays and paid time off
• 100% credit-union-paid employee coverage for medical, dental, vision, life and disability insurance; dependent coverage also available
• 401k Plan with an amazingly generous credit union match!
• Tax-saving Flexible Spending and Health Savings Plans
• Premier membership perks, company clothing, wellness and recognition programs
  
  

Since it began in 1954, Oregon State Credit Union has been a member-owned, not-for-profit financial services institution. We exist for the benefit of our member-owners, and not to profit from them. That's what makes us different from banks and how we're able to create financial solutions that make lives better.

Location: 1980 NW 9th St, Corvallis

Work type: Full-time, hybrid and exempt

Compensation: $96,700k/year DOE bonus

Oregon State Credit Union is an equal opportunity employer, including veterans and individuals with disabilities.

The information above provides the general nature of work performed in this position and outlines primary qualifications. The successful candidate must be able to demonstrate that they have the legal right to work in the US and pass a background screening to the satisfaction of Oregon State Credit Union.