Quality Control Reviewer, Compliance Specialist 2

Initial Posting Date

11/18/2025

Application Deadline

11/25/2025

Agency

Department of Human Services

Salary Range

$4,833 - $7,407

Position Type

Employee

Position Title

Quality Control Reviewer, Compliance Specialist 2

Job Description

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to help us achieve our vision of a diverse and inclusive community.

• This position requires occasional overnight travel across the state, which may involve driving in inclement weather and visiting remote or isolated locations as needed.
• Please note: All travel-related expenses, including lodging, airfare, and meals are the responsibility of the employee.
• Occasional quarterly reporting to the headquarters office in Salem.
  
  

Opportunity awaits! Join Our Team as an (Quality Control Reviewer, Compliance Specialist 2), with the Office of Program Integrity (OPI), within Oregon Department of Human Services (ODHS)

Are you detail-oriented, analytical, and committed to ensuring program integrity in public service? The Office of Program Integrity is seeking a dedicated and reliable Quality Control Reviewer (Compliance Specialist 2) to join our team. If you are skilled with investigative and fact-finding principles and practices, monitor, compile, and summarize findings and make recommendations, and evaluate information to determine cause of error. This is a great opportunity for someone with a strong eye for detail and a passion for quality assurance to grow their career in a mission-driven environment. If this aligns with your skills and career goals, today!

Summary Of Duties

What You Will Do as a Quality Control Reviewer

Responsibilities

As a Quality Control Reviewer, you will play a vital role in ensuring the integrity and compliance of public assistance programs, with a primary focus on the Supplemental Nutrition Assistance Program (SNAP). Your responsibilities will include:

• Plan and conduct federally and state-mandated quality control reviews and research projects.
• Monitor and evaluate review results to assess program effectiveness, efficiency, and compliance.
• Analyze data and trends to support program improvement and policy development.
• Ensure compliance with both state and federal requirements, including specialized reviews such as Disaster SNAP and Summer EBT.
• Conduct interviews with clients and/or collateral contacts to verify eligibility and benefit amounts.
• Gather complete and accurate information in accordance with state and federal regulations and policy manuals.
• Perform in-office or home visits as needed to obtain verification and documentation.
• Collaborate with public and private sector sources to obtain relevant information for case reviews.
• Communicate with agency staff to explain quality control procedures and findings.
• Present case scenarios during weekly group discussions using screen sharing and presentation tools.
• Provide technical guidance to QC staff on federal and state review processes.
• Completes error reports for field staff and completes the Food and Nutrition Service (FNS) online Quality Control Review Schedule (QCRS) for SNAP reviews, and/or other online review tools as necessary; verifies and documents information used by the agency in support of the conclusions regarding the validity of eligibility determination and benefits issued, and the findings reached in the process.
• Support the completion of federal reviews and special projects by offering subject matter expertise.
  
  

Minimum Qualifications

• Four years’ experience doing administrative research that included compiling and evaluating facts to recommend management action or decide compliance with program guidelines and regulations. Two of the four years must be above the technical support level. (Note: some positions may require experience in a specific regulatory industry or program)
• Note: college-level course work may substitute for experience on the basis of 45-quarter units per year, up to a maximum of three years.
• A valid driver’s license and acceptable driving record are required for this position.
  
  

Essential Attributes

We are looking for candidates with:

• Strong analytical and critical thinking skills – ability to interpret complex policies and identify discrepancies.
• Attention to detail – ensures accuracy in data collection, documentation, and reporting.
• Experience of SNAP regulations understanding policies and procedures and public assistance eligibility criteria (state and federal).
• Strong written and verbal communication skills - with the ability to interview clearly and explain technical processes to diverse audiences.
• Interviewing and investigative skills – ability to elicit accurate information from clients and third parties.
• Experience with data analysis tools and case management systems.
• Ability to work independently and manage multiple priorities under deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and virtual collaboration tools (e.g., Microsoft Teams).
• Commitment to confidentiality and ethical standards in handling sensitive information.
  
  

Attention all candidates! A cover letter of no more than two pages is required and must clearly address how you meet the essential attributes listed above. Applications submitted without a cover letter will not be considered. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
  
  

Working Conditions

• Fully remote or hybrid work is an option for this position.
• This position requires occasional overnight travel throughout the state. Travel may occur in inclement weather conditions and may include visits to remote or isolated areas as needed.
• This position may involve occasional interaction with individuals who are upset, frustrated, or confrontational.
• Must be able to independently locate and interview clients, including individuals with limited English proficiency.
• This position may involve exposure to potentially hazardous conditions, including communicable diseases, areas with limited or no cell phone reception, and encounters with aggressive animals.
• This position may require independent travel to areas identified by law enforcement as having elevated safety concerns.
• Occasional overtime or adjusted work hours may be required.
• Simultaneous work on multiple projects and deadline requirements.
• Responsible for transporting confidential case materials, which may include computer equipment, a work-issued cell phone, paper documents and other items.
• Organizing and mapping out travel plans and incorporating last minute changes due to participant availability.
  
  

About, Office of Program Integrity (OPI) is to support all ODHS programs in measuring and promoting compliance with state and federal laws and rules by assisting with improving program accuracy through high quality and timely review services and information sharing. OPI strives to increase the quality and accuracy of ODHS programs by clearly communicating OPI findings with ODHS, providing the information necessary for ODHS to improve the timeliness and accuracy of benefits for Oregonians.

Background Checks And Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
  
  

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.
  
  

Employment Preference

Veterans’ Preference

• Veterans’ preference information.
• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
  
  

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.
• We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
  
  

Contact Information

• The recruiter for this position is Nora Leyva Esquivel. If you contact the recruiter, please include the job requisition number: REQ-190835.
• Email: Nora.L.LEYVA-ESQUIVEL@odhs.oregon.gov
• Phone (call or text): 503-269-4222