OEP Storefront Office Program Manager (Human Services Manager 2)

Initial Posting Date

03/16/2026

Application Deadline

03/31/2026

Agency

Department of Human Services

Salary Range

$7,537 - $11,657

Position Type

Employee

Position Title

OEP Storefront Office Program Manager (Human Services Manager 2)

Job Description

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits!

Ready to take the next step in your leadership journey? This role offers the chance to guide managers, strengthen teams, and shape strategic operations that make a real difference. If you’re driven by a commitment to community service and skilled at aligning programs for meaningful impact, this is an opportunity to step into a role where your work truly matters.

Informational Session

Want to know more about this position in Oregon Eligibility Partnership (OEP)?

We are hosting a virtual informational session as an opportunity for interested candidates to meet the hiring manager, team, and recruiter to learn more about the position.

Day & Date: Thursday, March 26, 2026

Time: 4:00 p.m. – 5:00 p.m. PDT

Zoom Link: Register in advance for this meeting

Register In Advance For This Meeting

https://www.zoomgov.com/meeting/register/SQPpUSoBR9GYjnvmbSkG2A

After registering, you will receive a confirmation email containing information about joining the meeting.

Summary Of Duties

As a OEP Storefront Office Program Manager, you will:

• Provides leadership, technical and general direction, guidance, and support to SFO managers and staff regarding logistics and operations to ensure effective and efficient in-person delivery systems.
• Carries out the mandated goals and objectives of ODHS and OHA assuring that policy implementation and procedure development are effective, efficient and provide the best service possible to the people of Oregon and meet the needs of the storefront office staff.
• Regularly collaborates with leaders and representatives from Self Sufficiency (SSP), Aging & People with Disabilities (APD), and the Area Agency on Aging (AAA) programs, where there are numerous cross program linkages and opportunities to address issues of common interest, concern, and best practices.
• Conducts management analysis to continually improve the quality and effectiveness of client services resulting in positive outcomes for individuals, families and communities.
• Has direct impact in the delivery of all programs related to the Oregon Eligibility Partnership.
  
  

Minimum Qualifications

• Six years of supervision, management, or progressively related experience; OR three years of related experience and a bachelor’s degree in a related field.
  
  

Essential Attributes

We are looking for candidates with:

• Community Partnership with Equity Focus: Demonstrated ability to consider, appreciate, and engage with multiple perspectives, backgrounds, and values, and to integrate equity principles throughout the organization to achieve agency goals effectively. Experience building and sustaining respectful partnerships with the Tribes in Oregon, recognizing Tribal sovereignty and working collaboratively to support shared priorities and culturally informed solutions.
• Leadership/Management Style: Demonstrated ability to actively engage employees at all levels of the organization, recognize their potential, and support their future career growth.
• Program Effectiveness Analysis: Experience evaluating programs, processes, and procedures to ensure effectiveness, accountability, and continuous improvement.
• Business Acumen: Expertise in managing human, financial, procurement, asset, and information resources effectively to support the mission of the agency and the State.
• Communication & Collaboration: Proven strength in clearly conveying information, actively listening, and fostering productive communication and collaboration with internal teams, the Tribes in Oregon, to advance shared goals.
  
  

Attention all candidates! A cover letter is required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
  
  

Working Conditions

• Your work schedule will be Monday – Friday and will require consistent travel throughout District 10 and 11 (Jefferson, Crook, Deschutes, Klamath and Lake Counties). This work will primarily be conducted in-person in ODHS offices and community partner settings. ODHS office locations within these counties: Warm Springs, Madras, Redmond, Prineville, Bend, La Pine, Klamath Falls and Lakeview.
• This position is primarily in-office full-time, with occasional opportunities for remote work.
• General office conditions include high stress environment due to a high-volume workload with short timeframes on responses or policy preparation.
• Occasional travel outside the local area requiring overnight stays may be required.
• Requires a valid driver's license or an approved alternative method of transportation.
• Non-conventional work hours are expected in addition to professional work week hours, which may include evenings and weekends.
  
  

Background Checks And Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
  
  

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.
  
  

Employment Preference

Veterans’ And Oregon National Guard Preference

• Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.
  
  

General Information

• This is a permanent, full-time position and is a Management Service, Supervisory position and is not represented by a union.
• This recruitment may be used to fill future vacancies in the same classification.
  
  

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Surbhi Singh. If you contact the recruiter, please include the job requisition number: REQ-196547.
• Email: SURBHI.SINGH@odhs.oregon.gov
• Phone (call or text): 503-798-6093