Business Analyst - Client Solutions

About Orchestrade

Orchestrade is the market leading complete cross asset front-to-back trading and risk management platform used by investment banks, hedge funds, asset managers, private banks, energy and utility companies. A trusted technology partner that truly understands and meets the needs of firms, from start-up operations to the largest global enterprises.

About the Position

This position is ideal for anyone who is interested in working in a FinTech company as a career and enjoys working in a fast-paced environment. The candidate will have the opportunity to work on financial derivatives products as well as energy/commodity derivative products.

Job Summary:

The Business Analyst will support the growth of Orchestrade through research, development validation and direct interaction with clients.

Duties/Responsibilities:

• Conduct meetings with clients to interpret their business requirements and urgency of their issues. Analyze market and client requirements by understanding the client’s scenario and integrate into Orchestrade’s capabilities.
• Investigate issues raised by clients and compile a first analysis. Identify the root cause of client issues, which may include debugging, to prepare a complete development ticket. Communicate findings with developers to provide functional aspects of changes or enhancements.
• Provide test cases that cover the client’s scenario, regression testing, and other future scenarios that any other client may come across.
• Liaise between internal and client project managers, including developers and QAs, to ensure timely delivery of development items to clients.
• Serve as a point of contact for clients. Develop and maintain strong client relationships by understanding the client set up and operations and managing client concerns and needs.
• Maintain consistent delivery results and ticket procedures.
• Work with Head of Support to ensure all tickets are delivered according to client expectations
• Prepare internal comments and/or documents for collaboration and knowledge sharing with the team.

List the additional job duties that are specific to the position.

• Monitor all cases that come from clients where you are the point-of -contact (POC).
• Be familiar with the set up and operations of clients where you are the POC.
• Work with Support Manager and Director of Client Solutions to ensure all tickets are delivered according to client expectations
• Maintain consistent delivery results and ticket procedures.
• Assist on validations and revalidations to aid in timely hotfix delivery.
• Takes initiative to help others resolve client cases in a timely manner.
• Be present as a resource for other team members to ask questions about your clients or teach areas that you are familiar with.

Supervisory Responsibilities (If applicable): None

Requirements:

• BS/MS degree in Finance, Risk Management, Quantitative Finance, Computer Science or equivalent.
• 2 to four years of relevant professional experience in the financial industry.
• Experience in Object-Oriented Programming. C#/C/C is preferred, but knowledge of other languages will also be advantageous.
• Good understanding of financial markets and common financial products, including derivatives.
• Knowledge of application functionality and data management concepts.
• Excellent communication skills – both written and oral (English).
• Strong Business Analysis skills are required – including data extraction, analysis and logical problem-solving skills.
• Self-motivated and can work collaboratively within a team.
• Should be eager to explore new concepts and willing to learn.

Physical Requirements:

• Stationary for periods of time at a desk with computer monitor(s).

Work Environment:

• Common office environment

Travel:

• 10%-15%

Career Path:

• Strong opportunity for progression into a senior role.

Featured Benefits:

• Medical, Vision and Dental Insurance (100% medical, dental and vision coverage for eligible employees and family)
• 401(k)
• FSA
• Commuter Benefits
• Corporate Discount Programs