Front Desk Administrative Assistant

Why Orchard Place?

At Orchard Place, we are dedicated to building a brighter future for children and families through compassionate care, early intervention, and community integration. Join our team and be part of a mission-driven organization that values diversity, inclusion, and continuous improvement.

Job Title: Front Desk Administrative Assistant

Location: Des Moines (South)

Base pay for this position is posted at: $16.00

Schedule: Monday - Friday from 8:00am-5:00pm

Key Responsibilities

• Greets children, parents and visitors in a positive manner and informs therapist/doctor of arrival.
• Answers multi-line phone, directs calls to proper persons and takes messages when needed.
• Schedules use of agency vehicles, laptops, meeting rooms and meeting locations.
• Maintains staff phone list and roster of current residents.
• Accepts donations for the agency and distributes them to the responsible parties. Directs deliveries to all the correct areas and/or persons as well as assists departments with secure mail pickups. Process and deliver all mail, ensuring proper distribution.
• Inventories supplies and reorder as needed.
• Manages insurance and Medicaid ID cards. Collects Client Participation monies from families.
• Updates address changes in electronic health record and communicates to all parties with updated documentation distribution.
• Processes all census weekly/end of month for all residential units and sends to corporate for billing.
• Notifies and processes insurance letters of authorizations/denials.
• Processes and distributes all medical records requests.
• Assists admissions team with preparing admit documents, faxes and scanning. Maintains admission/referral/discharge paperwork packets.
  
  

Minimum Qaulifications

• You will need a High School Diploma or GED to qualify. Associates Degree preferred.
• Medical office experience
• Knowledge of Microsoft Word and Excel
• Excellent interpersonal communication skills and ability to interact with a variety of people from diverse backgrounds
  
  

Criminal and Abuse Registry checks completed as required by Orchard Place's licensing and accreditation standards. Must have valid driver's license.