Sales and Showroom Manager

ORCA Sales and Showroom Manager

Who we are:  

At ORCA, we believe nature can heal the human condition. We use plants and natural materials in their rawest forms to re/connect humans with earth. 

What we are looking for: 

We’re looking for someone who understands design and sells through expertise and trust. Build and maintain strong relationships with architects, designers, and contractors. You’re organized, detail-oriented, and value clear communication. 

Responsibilities

Sales Management

• Lead day-to-day sales activity across trade and showroom channels.
• Develop and maintain relationships with architects, designers, and contractors.
• Manage trade lead pipeline from inquiry to close, ensuring timely follow-up and accurate tracking in CRM.
• Prepare weekly and monthly sales recaps with data on goals, conversion rates, and product trends.
• Work with the Head of Product to refine pricing, margin targets, and sales strategies.
• Coordinate with logistics and operations to align delivery timelines and client expectations.

Showroom Operations

• Oversee all aspects of showroom presentation, including merchandising, product displays, and trade appointments.
• Ensure showroom materials, samples, and tear sheets are updated and aligned with product releases.
• Schedule and host showroom appointments, trade events, and product launches.
• Maintain a clean, organized, and brand aligned space that reflects ORCA’s standards.

Client Relations

• Serve as the main point of contact for trade visitors and partners.
• Provide design guidance and product recommendations based on project needs.
• Develop follow-up strategies to nurture relationships and drive repeat business.
• Collect and share feedback with product and marketing teams to improve offerings and client experience.

Reporting and Coordination

• Report directly to the Head of Product.
• Collaborate with marketing on trade promotions and campaigns.
• Track inventory levels for showroom and samples; request replenishment as needed.
• Support wholesale onboarding and trade account setup.

Qualifications

• 5 years in sales or showroom management, preferably in design, architecture, or high-end building materials.
• Strong organizational skills with experience developing or managing CRM systems.
• Excellent communication and follow-through with clients and internal teams.
• Design literacy and familiarity with materials like clay tile, stone, wood, and metal.
• Comfort with data driven decision making and sales reporting.
• Ability to balance client experience with revenue and margin goals.

Location

Los Angeles, CA (on-site showroom role, with off-site client meetings and occasional travel domestically).

To apply, please email tim@orcaliving.com with the subject line: ORCA Sales. Please include your resume, location, and a short note about why you think you'd be a good fit.