CRM Admin & Developer (D365 CE)

If you want to have a hands-on highly impactful role, we want you to join our team as CRM Admin & Developer.  This is a full-time position based in in our office in Woodridge, IL located just outside of Chicago.

Primary Function:

The CRM Admin & Developer is a techno functional role responsible for the administration, analysis, customization/development and user support for Microsoft’s D365 CE/CRM. The role will work with all levels of management and process owners (Sales, Customer Service, Graphics & Marketing) to manage strategic and operational aspects of CRM with a focus on system administration & configuration, customization, and technical issue resolution. 

Responsibilities and Duties

• Lead solution design, customization/development, configuration and testing for enhancements, automations and new functionality as it relates to Dynamics 365 CRM and other Microsoft ecosystem integrated applications (Azure, Power BI, Power Automate, Sharepoint, etc.).
• Manage security roles, user permissions, system updates and workflows.
• Build or modify model-driven apps, canvas apps, and Power Automate flows and Power Apps. 
• Integrate D365 CE with third party software’s or ERP’s using REST API’s, Azure functions, Web services and iPaaS solutions. 
• Ensure seamless integration, best-in-class performance, and efficient data flow across systems.
• Handle solution deployments and environment migrations or promotions. 
• Translate business and technical requirements into an architectural blueprint to achieve business objectives and document all solution architecture design work.
• Partner with third party developers to understand our customizations and own them.
• Identify and implement improvements to enhance application functionality and user experience.
• Assist the business with validating results through testing including integration and user acceptance testing.
• Develop and maintain up-to-date design and technical documentation. 
• Responsible for troubleshooting and resolving level 1 and level 2 support in a timely manner via IT help-desk system.
• Work with end users to provide best practices and tips on CRM usage including training, when required.
• Design and generate reports that support better decision-making. 

Qualifications and Required Skills

• Bachelor’s degree in Computer science, Information Technology or a related field. 
• 5 years’ experience as an application lead & developer for Microsoft D365 CRM.
• Must have good techno-functional knowledge.
• Hands-on experience in Development/Support/Implementation projects
• Demonstrated full-life cycle CRM implementation experience.
• Strong knowledge of Power automate, Power Apps, & module driven apps with custom workflow development.
• Experience with data migration and integration mappings.
• Demonstrated experience with Integration platform as a service tool (iPaas) – Celigo or Jitterbit or Mulesoft or Boomi, a plus. 
• Demonstrated experience with database query language (eg. MS SQL), and reporting / automation tools (Power BI, Power Automate).

Physical Requirements of the Job 

• Office environment; must be able to perform frequent repetitive tasks, and be able to sit or stand at and operate a computer for up to 80% of the day. 
• Cognitive skills such as thinking, reasoning, understanding, learning and remembering are required 100 % of the day.

Key Attributes for Success 

• Excellent analytical and problem-solving skills and the ability to multi-task in a fast-paced environment.
• High degree of attention to details.
• High energy level to learn new skills and be proactive in applying them. 
• Ability to establish credibility and be decisive and able to recognize and support the organization's preferences and priorities.
• Excellent communication skills verbally and in writing.