What are the responsibilities and job description for the Technical Support Engineer position at ORBCOMM?
Join Us as a Technical Support Engineer!
Are you passionate about helping others and solving technical challenges? At ORBCOMM, we’re looking for a Technical Support Engineer to join our global support team. In this role, you’ll be the first line of support for our customers, delivering timely, effective, and professional assistance across a suite of innovative IoT products. If you're tech-savvy, customer-focused, and thrive in a fast-paced, international environment, we want to hear from you!
Why You’ll Love Working Here:
At ORBCOMM, we connect the world through intelligent IoT solutions. You'll be part of a collaborative, high-energy support team that plays a vital role in ensuring our customers succeed. From logistics and transportation to maritime and supply chain, you'll support critical operations around the globe—helping real-world users solve real-world problems.
Enjoy the challenge of a 24/7 global environment, where no two days are the same. We offer learning opportunities, career growth, and the chance to work with leading-edge technologies.
With a flexible hybrid work schedule, you can enjoy the best of both worlds—engaging in-person collaboration at our Hyderabad office, while also enjoying the autonomy and comfort of remote work.
What You’ll Do:
As a Level 1 Support Specialist, you’ll provide exceptional service to ORBCOMM customers by troubleshooting and resolving technical issues via phone, email, and our Salesforce CRM system. Your responsibilities will include:
- Serve as the first point of contact for customers, providing technical support for ORBCOMM’s product suite via phone, email, and Salesforce.
- Log and track customer issues, ensuring timely updates and resolution.
- Collaborate with Tier 2 teams to escalate and analyze more complex issues as needed.
- Coordinate with internal teams such as Engineering (Tier 3 – Software/Hardware), QA, and Order Management to ensure accurate and effective problem-solving.
- Maintain detailed documentation for all customer interactions and resolutions.
Who You Are:
You're a confident communicator with a strong service mindset and solid technical aptitude. You’re energized by problem-solving and working across global time zones.
If you have:
- Experience with international inbound calling. (Required)
- Strong verbal and written communication skills in English. (Required)
- Ability to work both independently and as part of a collaborative team.
- Good troubleshooting skills and logical thinking.
- Comfortable handling international phone calls and willing to work in a 24/7 environment, primarily during night shifts.
- Proficiency in Microsoft Office Suite.
- A passion for learning new technologies and product lines.
- A team-first attitude and strong work ethic.
- A Bachelor’s degree (preferred, but not mandatory).
- Reliable transportation and willingness to commute independently. (Required)
- Preferred: Access to a desktop or laptop with a reliable high-speed internet (Wi-Fi) connection.
- Leverage AI-enabled tools and automation to support daily tasks and productivity.
- Commitment to continuous learning in digital and AI literacy.
Then we want to meet you!
About Us:
At ORBCOMM, we’re pioneers in IoT technology, that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change by visiting us at www.orbcomm.com!
Ready to Join Us?
We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.
We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.
At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.