Customer Care Technician - Tier I

Join Us as a Customer Care Technician! 

Are you passionate about helping others and solving technical challenges? At ORBCOMM, we’re looking for a Customer Care Technician to join our global support team. In this role, you’ll be the first line of support for our customers, delivering timely, effective, and professional assistance across a suite of innovative IoT products. If you're tech-savvy, customer-focused, and thrive in a fast-paced, international environment, we want to hear from you!

Why You’ll Love Working Here:

At ORBCOMM, we connect the world through intelligent IoT solutions. You'll be part of a collaborative, high-energy support team that plays a vital role in ensuring our customers succeed. From logistics and transportation to maritime and supply chain, you'll support critical operations around the globe—helping real-world users solve real-world problems.

Enjoy the challenge of a 24/7 global environment, where no two days are the same. We offer learning opportunities, career growth, and the chance to work with leading-edge technologies.

This role is based on our Hyderabad office and working full-time on-site. With an on-site working schedule, you’ll have the opportunity to collaborate in person and build strong connections with our team.  

What You’ll Do:

As a Support Specialist, you’ll provide exceptional service to ORBCOMM customers by troubleshooting and resolving technical issues via, email, and our Salesforce CRM system. Your responsibilities will include:

• Serve as the first point of contact for customers, providing technical support for ORBCOMM’s product suite via email, and Salesforce.
• Maintainaccurateand detailed case documentation within CRM and case management systems.
• Perform root cause analysis toidentifyrecurring problems and recommend corrective actions
• Coordinate with internal teams such as Engineering (Software/Hardware), QA,Sales,OrderManagementand Billingto ensureaccurateand effective problem-solving.
• Maintain detailed documentation for all customer interactions and resolutions.

Who You Are:

You're a confident communicator with a strong service mindset and solid technical aptitude. You’re energized by problem-solving and working across global time zones.

If you have:

• Strong verbal and written communication skills in English.(Required)
• Ability to work both independently and as part of a collaborative team.
• Good troubleshooting skills and logical thinking.
• Comfortable handling international phone calls and willing to work in a 24/7 environment, primarily during night shifts.

• Proficiencyin Microsoft Office Suite.
• A passion for learningnew technologiesand product lines.
• A team-first attitude and strong work ethic.
• Abachelor’sdegree (preferred, but not mandatory).
• Reliable transportation and willingness to commute independently.(Required)
• Leverage AI-enabled tools and automation to support daily tasks and productivity. 
• Commitment to continuous learning in digital and AI literacy.

Then we want to meet you!

The Benefits of Working Here 
A career with ORBCOMM offers a unique opportunity to grow your skills and expand your expertise in a collaborative, innovative environment. Beyond being part of an exceptional team, we provide a competitive, locally relevant benefits package designed to support our employees around the world. Benefits vary by location and include health and wellness coverage, paid time off, retirement or savings programs, flexible work arrangements, insurance coverage, lifestyle perks, and access to employee discounts—helping you thrive both professionally and personally.

How We Hire

ORBCOMM uses technology-enabled tools, including artificial intelligence (AI), to support parts of the recruitment process. All hiring decisions are made by people, as part of our human-led, tech-enabled culture.

About Us

At ORBCOMM, we’re pioneers in IoT technology that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change at www.orbcomm.com! 

Ready to Join Us?

We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you. 

We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.