What are the responsibilities and job description for the Genesys Cloud Architect position at Orange Top Services, LLC?
Genesys Cloud Architect
Introduction:
As a Genesys Cloud Architect, you will be responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions. You will lead the architecture for omnichannel routing, IVR/ACD flows, integrations, and security, working closely with business and technical teams to deliver scalable, reliable, and compliant cloud contact center platforms.
Responsibilities:
- Solution architecture and technical design of the CX transformation on Genesys Cloud
- Leading IVR modernization, contact flow design, routing strategy, and integration patterns in alignment with business and CX KPIs
- Ensuring scalability, security, and platform best practices across voice and digital channels
- Providing technical oversight during build, testing, and deployment phases
Requirements:
Required Skills:
- Genesys Cloud CX
- IVR
- Architectural flows
- APIs & integrations
- SIP/VoIP
- Omnichannel routing
- WEM (WFM/QM)
- Cloud security
Preferred Skills:
- Contact center architecture
- Cloud telephony
- CX analytics
- Experience integrating Genesys with CRM and backend systems using APIs
- Exposure to AI-enabled CX features such as bots and agent assist