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Role: 1
Title: Genesys Cloud Architect
Location: Hartford, CT, Springfield, MA or Boston, MA(Day 1 Onsite)
Long term opportunity
Genesys Cloud Architect
- Responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions.
- Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security.
- Works closely with business and technical teams to deliver scalable, reliable, and compliant cloud contact center platforms.
Required Skills:
Genesys Cloud CX, Architect flows, APIs & integrations, SIP/VoIP, omnichannel routing, WEM (WFM/QM), cloud security.
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Role: 2
Position: Genesys Cloud Developer (2 openings)
Location: Hartford, CT, Springfield, MA or Boston, MA (Day 1 Onsite)
Duration: Long Term Contract
Skills Required:
Genesys cloud – strong developer profiles
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Role: 3
Position: Technical Leads (3 openings)
Location: onsite in Any nearby Client office / Hub
Long term opportunity
below Skills Set
- Design and configure scalable routing solutions in Amazon Connect, including contact flows, queues, routing profiles, and skill-based routing; leverage Python (AWS Lambda) to ensure accurate call distribution and optimal customer journey handling
- Implement and manage integrations supporting conversational IVR using Amazon Lex (good to have), along with APIs systems, to enhance routing decisions and overall agent workflow without modifying the custom CCP
- Amazon Connect/Lex
- Nova 2 Sonic (conversational and real time voice AI) – Good to have
- Amazon Bedrock integration and agentic patterns
- Amazon Connect AI agents
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