What are the responsibilities and job description for the Service Supervisor, 2nd Shift position at ORANGE EV LLC?
Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people, and the bottom line. Make a difference in the world as part of a company leading the electric vehicle revolution.
Position Summary
We are searching for a technically minded professional with administrative and supervisory capabilities to join the Service Team. This position reports directly to the Service Manager. Working time is Monday through Friday, second shift (6:00 PM – 2:00 AM). During the initial training period, normal first shift work will be expected. The person in this role would assume the functions below and other items as the company and position advance.
Position Responsibilities
- Supervisory Role
- Work with Regional Supervisors to seamlessly transition support into the second shift
- Build Relationships with all Technicians and Customers
- Assist with performance coaching
- Daily Work Scheduling and Reporting
- Manage regional Open Tickets
- Dispatch and schedule Technician work
- Engage third parties for emergency service
- Review and submit closed tickets
- Parts and Inventory
- Assist Technicians and Customers with parts identification and sourcing
- Request Estimates and Invoices
- Request Field Parts Shipments
- Technical Support
- Provide Technical and logistics support to all technicians and third parties
- Customer Interface
- Respond to all weekend customer warranty and non-warranty requests
- Promote maintenance labor and parts sales
- Service Leadership Team
- Participate in both Technical and Non-Technical Service Leadership meetings
Position Qualifications
- Technical Knowledge of Automotive, Heavy Equipment, or Electric Vehicles
- Supervisory Experience
- Ability to handle many functions at one time and adjust to rapidly changing priorities and schedules
- Ability to set and prioritize goals and achieve them according to a schedule
- Strong written and verbal communication skills
- Proficiency with Microsoft Office (PowerPoint, Excel, Word)
- Bachelor’s degree or equivalent experience
Orange EV is an Equal Opportunity Employers and seek diversity in candidates for employment.
EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity