Human Resources Representative/Human Resources Representative, Associate

Job Description

Overview

Why OCTA

Discover work that moves you in a dynamic and innovative setting. Be part of a team delivering Orange County’s transportation network of today and creating a vision for the future.

OCTA is the county’s transportation planning commission and public transit operator. With a focus on safety and accountability, we plan, fund, and implement countywide projects that include bus and rail transit, freeways and express lanes, rideshare, microtransit, paratransit, active transportation, and environmental programs.

We’re passionate about creating a balanced, equitable and sustainable transportation system that reflects the diverse travel needs of the county’s 34 cities and 3.2 million residents.

Our employees rated OCTA as a top workplace in Orange County. Come join us on our mission of keeping Orange County moving.

Overview

Human Resources Representative - Under general supervision, independently performs a variety of professional human resources (HR) assignments. Provides support to the Talent Acquisition, Compensation, and Human Resources Information System (HRIS) teams to coordinate and facilitate activities. Acts as the point of contact for basic Workday questions, interview scheduling and panel coordination, Coach Operator on-boarding/first day orientation, and the purchasing of promotional items. Additionally, provides support as needed to all HR areas for projects.

This is an exempt position in Salary Grage 185: Min $38.71 - Mid $46.24 - Max $53.76 per hour. The starting salary will be within this range based on qualifications.

Human Resources Representative, Associate - Under general supervision, performs entry-level professional work in support of human resources functions. Provides support to talent acquisition, compensation and Human Resources Information System (HRIS) teams. Assists applicants with applications and basic Workday questions. Learns how to prepare for and conduct new employee orientation. Assists with special projects related to Human Resources issues.

This is an exempt position in Salary Grage 175: Min $35.11 - Mid $41.94 - Max $48.76 per hour. The starting salary will be within this range based on qualifications.

The level the position will be filled at is dependent upon the qualifications of the sucessful candidate.

The position will remain open until Thursday, November 13, 2025.

Responsibilities

This list is intended to indicate the general nature and level of work performed by employees within this classification and is not designed to be interpreted as an exhaustive listing of all tasks required of employees assigned to this job.

Displays High Integrity & Honesty: Takes personal responsibility, acts with honesty and consistency.

Has Technical and Professional Expertise: Has the technical skills, product knowledge and professional skills to do the job.

• Monitors and facilitates recruitment activities, assisting the Talent Acquisition Specialists with placing recruiting ads, relaying information, providing instruction to and answering applicant questions on applying and using Workday, coordinating interview and room scheduling with candidates and panel members, compiling interview packets, and reviewing and closing recruitment files. Assists managers with Workday recruitment process questions. Participates as an interview panelist as needed.
• Prepares communications, answers questions, assists with basic Workday questions and troubleshooting usage issues. Enters information into Workday as requested. Monitors recruitment statuses and answers applicant questions. Audits entries for accuracy and timeliness. Creates basic reports, pulling and compiling data from Workday.
• Ensures that employee records are complete and accurate. Compiles and provides employee file documents to the Clerk of the Board’s staff as requested, in response to public records act requests.
• May assist compensation staff with conducting and responding to salary surveys and analyzing data, preparing and routing documents and forms, and running reports.
• Enters Special Performance Award (SPA) information into the database, as needed. Monitors and tracks documentation throughout the process and ensures accurate entry into the system when complete.
• Understands and applies personnel policies and procedures including federal and state laws regarding employment practices such as EEO, ADA, Affirmative Action, FLSA, and other applicable employment laws.
• Utilizes computer software skills including applications such as MS Office programs including Outlook, Word, Excel, and Workday HRIS.
  
  

Communicates Powerfully & Prolifically: Shares insights on issues/problems, clarifies purpose and links that purpose to actions.

• Coordinates Coach Operator on-boarding activities to ensure a smooth transition for new hires. Coordinates and conducts Coach Operator new employee orientation ensuring all required notifications, paperwork and training is completed. Presents information and answers questions during Coach Operator on-boarding. Provides back-up for Administrative employee first day on-boarding.
• Communicates professionally, clearly, and concisely, both verbally and in writing; presents effective presentations.
  
  

Solves Problems & Analyzes Issues: Has and applies problem analysis and problem-solving skills on a technical and interpersonal level.

• Researches and answers general HR and Workday inquiries, referring the more complex issues to section specialists. Routes, monitors status and resolves human resources department related requests, routes, and tracks documents, and facilitates daily operational activities.
• Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of services performed. Partners with employees and management to communicate various Human Resources policies, procedures, laws, standards, and government regulations.
  
  

Works in a Collaborative Manner with Others: Works in a collaborative manner with others, helps resolve unproductive conflict.

• Demonstrates effective customer service techniques.
• Establishes and maintains effective working relationships with those contacted in the course of work.
  
  

Qualifications

Human Resources Representative - Any combination of education and experience equivalent to a bachelor's degree in Human Resources, Business Administration, or related field with a minimum of three years of experience in human resources.

Human Resources Representative, Associate - Any combination of education and experience equivalent to a bachelor’s degree in business administration, public administration, human resources, or a related field. Human resources related and Workday experience is preferred.

Working Conditions/Physical Activities

(The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. OCTA provides reasonable accommodation to enable individuals with disabilities to perform the essential functions).

Positions In This Class Typically Require

• Work may be performed in a stressful, fast-paced office environment, depending upon assignment.
• Ability to understand verbal communication and to respond effectively.
• Reaching, Finger Dexterity, Grasping, Feeling, Talking, Hearing, Seeing, and Repetitive Motions in computer use.
  
  

Compensation And Benefits

OCTA offers an attractive compensation and benefits package that includes medical, dental and vision health insurance programs, flex time (may be available), paid sick leave, paid vacation and holidays, short-term and long-term disability, life insurance, flexible spending accounts, retirement, deferred compensation plan, educational reimbursement, excellent in-house training programs, free transportation passes for the employee and dependents, wellness and ergonomic programs, and much more. OCTA has a hybrid remote work program. Eligibility is dependent on manager’s approval.

OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy, gender, gender identity and/or expression, sexual orientation, marital status, medical condition, disability, genetic information, military and veteran status, or other legally protected status.