Assistant Manager Collections

This is a 100% in-office role reporting to our headquarters in Santa Ana, CA.

Are you a passionate leader who thrives in a dynamic, people-focused environment? Do you believe in coaching with heart, mentoring with purpose, and driving performance through empowerment? Apply today and help us build brighter financial futures — one member at a time.

At Orange County’s Federal Credit Union, we don’t just offer banking services, we create meaningful relationships that empower our members and enrich our community. With over 85 years of trust, $2.5 billion in assets, and 140,000 members, we’ve built a reputation for excellence—and we’re just getting started.

Our commitment to people, performance, and purpose has earned us the #1 spot in the Orange County Register’s 2025 and 2024 Best Credit Union list, and the voices of our employees have earned us the Peter Barron Stark Award for Workplace Satisfaction. When you join us, you’re not just taking the next step in your career; you’re joining a team that loves where they work.

We’re looking for a Collections Assistant Manager who brings energy, empathy, and excellence to every interaction. This is your opportunity to make a meaningful impact by supporting our members through life’s financial challenges while leading a high-performing team to success.

Lead with Purpose

• Partner with the Loan Servicing Manager to guide daily operations of the Collections Department.
• Coach, mentor, and inspire Supervisors, Team Leads, and Collectors to deliver exceptional service and results.

Drive Operational Excellence

• Manage collections strategies to reduce delinquency, improve recovery, and retain members.
• Identify and implement process improvements that streamline workflows and elevate member outcomes.

Support Our Members & Associates

• De-escalate complex member situations with empathy and professionalism.
• Ensure staff confidently explain hardship programs, repayment options, and debt protection products.
• Provide expert guidance on real estate loan loss mitigation, including forbearance and loan modifications.

Strategic Planning & Reporting

• Assist in annual planning, goal setting, and departmental roadmap development.
• Prepare insightful reports for senior leadership and compliance reviews.

Ensure Compliance & Manage Risk

• Stay current on FDCPA, TCPA, UDAAP, Bankruptcy laws, and more.
• Update policies and procedures to reflect regulatory changes.
• Support foreclosure proceedings and maintain business continuity practices.

What You Bring:

• Three to five years relevant collection and recovery experience in a financial institution. Experience in customer relations, problem resolution and error correction.
• Two years of supervisory, employee performance management experience.
• Knowledge of the Fair Debt Collections Practices Act, Reg B and Reg Z, bankruptcy procedures, delinquency activities and financial counseling.
• Able to manage and execute multiple complex projects within required timelines and expectations.

Why You’ll Love Working Here:

• Final offers based on qualifications, experience, and internal equity. The range for the Collections Assistant Manager role is $81,000 - $90,000 annually.
• Comprehensive Benefits:
• Anthem HMO/PPO, Delta Dental, and Unum options – from day one!
• 401(k) with up to 6% employer contribution!
• Annual discretionary bonus & performance merit increases
• Educational grants up to $1,000
• 13 vacation days/year (increases with tenure)
• 7 sick days/year paid holidays

Orange County's Federal Credit Union is an Equal Opportunity Employer. Pre-employment screenings, including background and credit checks, are required.